We want to help our customers get the most out of our services, and we're here to help should you need us. If you use My Account, you can view and pay your bill or check for any updates to your account. You can also use My Connection to diagnose and fix problems with your broadband connection, as well as view your Wi-Fi usage and speeds.
TalkTalk PLUS Customer? Get support and chat with us in the PLUS app. Download the app to contact us or manage your account.
If you still need a helping hand, you can contact us using the following channels:
My Connection
New: See how your connection is performing, test your connection and raise service issues.
Live Chat
Our Chat experts are on hand to help you with any concerns, such as questions about your bill or to help you resolve any technical problems with your service. Please see our Live chat opening hours for each department.
Telephone
We will prioritise our phone lines for customers who have already registered as needing additional accessibility support. Our dedicated team supports our customers 7 days a week. Please see our Telephone opening hours for each department.
You can call us free of charge from your TalkTalk phone, where our team will be happy to help answer any questions you may have. If possible, please have your account details available when calling — you can find these on My Account or on any of your bills if you need them.
Text Relay
The Text Relay Service provides text-to-voice and voice-to-text translation for those who are deaf, hard of hearing or speech impaired with the aid of a relay assistant. To call us using text relay, dial 18001 followed by 03451720088. For more information about the service, check out Using the Text Relay Service.
We know that some of you may need to speak to us, depending on the nature of your question. If you want to use chat or a phone our opening hours may vary, you'll find details of what we're able to help you with below;
MESSAGE US ON LIVE CHAT
Customer Service
Monday to Friday 8AM to 9PM, Saturday 8AM to 7PM, Sunday 9AM to 7PM.Technical Support
Monday to Friday 8AM to 9PM, Saturday 8AM to 7PM, Sunday 9AM to 7PM.Full Fibre Support
Monday to Friday 8AM to 9PM, Saturday 8AM to 7PM, Sunday 9AM to 7PM.Sales
Monday to Friday 8AM to 9PM, Saturday 8AM to 7PM, Sunday 9AM to 7PM.
Thinking of Leaving us
Monday to Friday 9AM to 9PM, Saturday 9AM to 7PM, Sunday 9AM to 6PM.Help with new order
Monday to Friday 9AM to 7PM, Saturday 9AM to 6PM and closed on Sunday.
Mobile
Monday to Friday 9AM to 7PM, Saturday 9AM to 6PM and closed Sunday.
Speak to us on the Phone
Customer Service
Monday to Friday 9AM to 7PM, Saturday 9AM to 6PM and closed on Sunday.Technical Support
Monday to Friday 9AM to 7PM, Saturday 9AM to 6PM and closed on Sunday.
Full Fibre Support
Monday to Friday 9AM to 7PM, Saturday 9AM to 6PM and closed on Sunday.Sales
Monday to Friday 9AM to 7PM, Saturday 9AM to 6PM and closed on Sunday.
Thinking of Leaving us
Monday to Friday 9AM to 7PM, Saturday 9AM to 6PM and closed on Sunday.
Accessibility Support
Open seven days a week 9AM to 7PM.
Help with new order
Monday to Friday 9AM to 7PM, Saturday 9AM to 6PM and closed on Sunday.
Mobile
Monday to Friday 9AM to 7PM, Saturday 9AM to 6PM and closed on Sunday.
Our Opening hours during the festive period are as follows;
MESSAGE US ON LIVE CHAT
December 2024
- 23rd - 8am to 9pm
- 24th - 8am to 7pm
- 25th - (Our accessibility & technical support teams will be open from 9am until 7PM)
- 26th - (Our accessibility & technical support teams will be open from 9am until 7PM)
- 27th - 8am to 9pm
- 28th - 8am to 9pm
- 29th - 9am to 7pm
- 30th - 8am to 9pm
- 31st - 8am to 7pm
January 2025
- 1st - (Our accessibility & technical support teams will be open from 9am until 7PM)
- 2nd - 8am to 9pm
- 3rd - 8am to 9pm
Speak to us on the Phone
December 2024
- 23rd - 9am to 7pm
- 24th - (Our accessibility & technical support teams will be open from 9am until 7PM)
- 25th - (Our accessibility & technical support teams will be open from 9am until 7PM)
- 26th - (Our accessibility & technical support teams will be open from 9am until 7PM)
- 27th - 9am to 7pm
- 28th - 9am to 7pm
- 29th - (Our accessibility & technical support teams will be open from 9am until 7PM)
- 30th - 9am to 7pm
- 31st - 9am to 6pm (Our accessibility & technical support teams will be open till 7pm)
January 2025
- 1st - (Our accessibility & technical support teams will be open from 9am until 7PM)
- 2nd - 9am to 7pm
- 3rd - 9am to 7pm
Need to speak to someone?
Let us know if you're still looking for help with your query.
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Sorry this article didn't help...
You can chat with us seven days a week. Alternatively, check out Contacting TalkTalk for other ways to talk to us.
Still need help?
We have a reduced support team available at the moment, which means the wait times to speak to us may be longer than usual. Why not manage your account or get help with your services online using one of the below options