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Occasional Contributor
Posts: 7
Registered: ‎08-07-2013

Complaint Letter

Hi,

 

I sent off a letter of complaint to TalkTalk on 23rd July 2013 to the following address:

TalkTalk Correspondence Dept.
PO Box 360,
Southampton
SO30 2LY

 

It has been over 5 weeks now and I haven't received a reply. 

 

Is it possible for someone on here to confirm that TalkTalk have received my letter?

Thank you

Posts: 14,253
Topics: 2
Kudos: 1,150
Solutions: 840
Registered: ‎06-11-2012

Re: Complaint Letter

Hi

 

Apologies for the long delay in responding to this. 

 

I have located your letter, it was received in July and placed in the complaints queue, I have asked the complaints team to pick it up and respond ASAP.

 

 

Regards

 

Occasional Contributor
Posts: 7
Registered: ‎08-07-2013

Re: Complaint Letter

Hi,

 

It has now been 3 months since I sent the letter and I still have not received a response. 

 

Linda

Posts: 14,253
Topics: 2
Kudos: 1,150
Solutions: 840
Registered: ‎06-11-2012

Re: Complaint Letter

Hi

 

I have requested that a new complaint is opened for you and escalated to the CEO's office again.

 

Apologies for the further delay.  Our CEO's office will be in touch.

 

Regards