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Occasional Contributor
lindi590
Posts: 7
Registered: ‎08-07-2013

Complaint Letter

Hi,

 

I sent off a letter of complaint to TalkTalk on 23rd July 2013 to the following address:

TalkTalk Correspondence Dept.
PO Box 360,
Southampton
SO30 2LY

 

It has been over 5 weeks now and I haven't received a reply. 

 

Is it possible for someone on here to confirm that TalkTalk have received my letter?

Thank you

OCE_Arne
Posts: 10,724
Topics: 0
Kudos: 770
Solutions: 532
Registered: ‎06-11-2012

Re: Complaint Letter

Hi

 

Apologies for the long delay in responding to this. 

 

I have located your letter, it was received in July and placed in the complaints queue, I have asked the complaints team to pick it up and respond ASAP.

 

 

Regards

 

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Occasional Contributor
lindi590
Posts: 7
Registered: ‎08-07-2013

Re: Complaint Letter

Hi,

 

It has now been 3 months since I sent the letter and I still have not received a response. 

 

Linda

OCE_Arne
Posts: 10,724
Topics: 0
Kudos: 770
Solutions: 532
Registered: ‎06-11-2012

Re: Complaint Letter

Hi

 

I have requested that a new complaint is opened for you and escalated to the CEO's office again.

 

Apologies for the further delay.  Our CEO's office will be in touch.

 

Regards

Be sure to give kudos and accept your solution


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