basically i moved home a few weeks ago. Previous to this my phone number was ***REMOVED NUMBER*** (now disconnected). My new phone number ends in 317. When i log into my account it tells me i have an outstanding balance of £91 (which includes £50 moving fee - no engineer visit needed and was told this would be spread over a few months bills!)
I have paid the £91 this morning via my account (and have an email reciept from talktalk) yet when i log in to look at my services it tells me the £91 is still outstanding and i cant change anything.
can someone take a look at my account and tell me whats happening because i am also having horrific service problems yet when i call talktalk they keep telling me i'm on the wrong number and are of ZERO help whatsoever.
Am still within my 30 days cooling off perioud and am tempted to cancel it within the next day if nothing gets any better. The speed is terrible with an average download of 1.4mb anyways. Totally unhappy - please help as i have been happy with talktalk previously.
Your old account is still showing as active on our billing systems. I can see a cease command has completed meaning that a service is not being provided and I have asked the Ops Support team to ensure billing is ceases on this account as soon as possible.
The old account registered in My Account can not have the services amended due to the fact the service is no longer live. You would need to register your new account for online billing in order to amend the services for this account.
It is not possible to spread any charges over several invoices. I am sorry if you were advised that this would be the case.
If you are unhappy with the speed of your broadband connection at your new property please post in the speed and web browsing forum. I would recommend you update your forum profile to your new account details before completing this.
yes thats correct. the problem is it shouldve ceased on the 11th March as that is when i moved out and advised via a telephone conversation at the end of February. The new person who is at my old address had been using the phoneline as it wasnt ceased by talktalk so i will not be paying any call charges after the 11th. I'm not sure what will happen with those charges but can you confirm that i wont be accountable for them.
The Ops team need to find what the problem is that is preventing your account from showing as disconnected. They then need to fix the problem which will result in your account showing as disconnected. Once this has happened I can address the billing for the account.
also, is there anything you can do about my moving house charge, just feels like you have me backed into a corner, i was faced with couple of hundred pounds cancellation fee or a £50 moving fee for what is almost a 9x slower service than i had previously. thanks Mark