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Frequent Contributor
theresa
Posts: 149
Registered: ‎10-03-2008

Nectar account

When going into my nectar account I cannot get past the first page, everything freezes, so unable to use my points, can anyone advise?
OCE_Emma
Posts: 54,176
Topics: 3
Kudos: 514
Solutions: 274
Registered: ‎22-04-2008

Re: Nectar account

Hi theresa,

Is the part of the site you are trying to access a secure page by any chance? You may need to amend your MTU setting on the modem. What type of modem are you using?

Cheers
Em x

Be sure to give kudos and accept your solution


Frequent Contributor
theresa
Posts: 149
Registered: ‎10-03-2008

Re: Nectar account

I am using a smartex 882
Frequent Contributor
theresa
Posts: 149
Registered: ‎10-03-2008

Re: Nectar account

My MTU is at 1432, I am now going on hol so will have to check when I get back for any more information, many thanks
Frequent Contributor
theresa
Posts: 149
Registered: ‎10-03-2008

Re: Nectar account

Back from my hols and the situation has not improved, posted this again today under my account, sorry if I should not have done this so have deleted.
OCE_Emma
Posts: 54,176
Topics: 3
Kudos: 514
Solutions: 274
Registered: ‎22-04-2008

Re: Nectar account

Hi Theresa,

If that is the only site you are having difficulties with its unlikely to be anything to do with your broadband connection itself. What operating software are you using?

Cheers
Em x

Be sure to give kudos and accept your solution


Frequent Contributor
theresa
Posts: 149
Registered: ‎10-03-2008

Re: Nectar account

Hi, I am using Windows XP and yes it is the only site I am having problems with.
Regular Contributor
rowntree
Posts: 226
Registered: ‎30-10-2008

Re: Nectar account

you could try changing your MTU to 1400.
Regular Contributor
rowntree
Posts: 226
Registered: ‎30-10-2008

Re: Nectar account

or even 1431.
Frequent Contributor
theresa
Posts: 149
Registered: ‎10-03-2008

Re: Nectar account

OK will do, thankyou for the help given, I think this forum is great reading and I have learnt a lot from it.
Regular Contributor
rowntree
Posts: 226
Registered: ‎30-10-2008

Re: Nectar account

let me know if that helps, do you know how to change your MTU?
Frequent Contributor
theresa
Posts: 149
Registered: ‎10-03-2008

Re: Nectar account

Yes, I have changed it and tried both numbers but has not made any difference.
Frequent Contributor
theresa
Posts: 149
Registered: ‎10-03-2008

Re: Nectar account

Have tried once more on 1431 and IT WORKING, great, I can now spend some points, thanks once again for all your time
Regular Contributor
rowntree
Posts: 226
Registered: ‎30-10-2008

Re: Nectar account

Thats great! :-)