We’re really sorry if you're having issues sending, accessing or using email at the moment. We're working really hard to resolve the problems and apologise for any inconvenience caused. For more information read our email status page
on 28-07-2012 03:23 PM
on 30-07-2012 02:25 PM
on 30-07-2012 03:13 PM
on 31-07-2012 07:27 PM
on 01-08-2012 02:05 PM
on 02-08-2012 01:22 PM
on 02-08-2012 01:33 PM
on 02-08-2012 01:44 PM
on 02-08-2012 09:26 PM
on 02-08-2012 09:30 PM
Originally Posted by Grahamm First of all we did send a copy as requested.
If it is impossible to locate someone within your organisation that only signed for the POA with their first name, would you mind telling me please why this individual did ONLY sign with his first name and why he was allowed to do this. Also, what was the point of me sending you the POA special delivery as originally requested by you and advised by OFCOM?
I am seriously debating whether to contact the small claims court to retrieve the cost of both copies of the POA's sent to you.
Please contact you customer services department and ask them for a copy; they should have two - one from April and one from July. If this proves impossible, send me a stamped return envelope and I will send you a third copy.
on 02-08-2012 09:50 PM
on 02-08-2012 09:53 PM
Originally Posted by Grahamm Problem is that we only had two CERTIFIED copies and now Talk Talk has both of them and, it seems, has lost both of them. The other problem is that, as I am sure you are aware, email is not secure and I have reservations of sending such an important document in this manner.
BTW, are you a TT employee or just trying to help?
on 03-08-2012 01:05 PM
on 03-08-2012 01:07 PM
on 03-08-2012 01:36 PM
on 13-08-2012 01:06 PM
on 13-08-2012 03:53 PM
Originally Posted by OCE_Emma Hi Grahamm,
Thanks for the e-mails and POA documentation. Can you please re-send the details reqested by private message and I'll be happy to help with this matter.