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New Contributor
Posts: 2
Registered: ‎31-12-2009

VAT Invoice

Does anyone know how to print out a bill that shows the VAT number and TalkTalk company details. I need a proper VAT invoice in order to claim back a percentage of my bills from my company.

TalkTalk seem unable to understand this request and although I was assured by one of their operators that this would be done I have just received yet another bill that is useless to me.

HELP!
Posts: 9,361
Topics: 86
Kudos: 147
Solutions: 7
Registered: ‎20-12-2007

Re: VAT Invoice

Hello,

Can you please reply to the PM i have just sent you and I will progress further.

Regards
New Contributor
Posts: 4
Registered: ‎15-03-2010

Re: VAT Invoice

Please can someone tell me how to get a proper invoice from the on line billing facility. The print out I can obtain does not give details of Talk Talk (the supplier). I also have a bill from January which states 0.00 VAT which is obviously incorrect. Customer services are hopeless and are unable to help. Talk Talk should be able to provide a proper invoice to their customers.
Posts: 44,566
Topics: 12
Kudos: 1,312
Solutions: 701
Registered: ‎14-09-2009

Re: VAT Invoice

HI Enigma,

I can send a paper reprint of your bills if necessary. IUf you can specify the months you require I can have these reprinted for you. Charges will apply for this request as you have already received the bills online.

If you are not happy with the format of the online bills I would suggest you revert to paper billing. The online bill printout is not the bill itself. The bill is the electronic copy which does state all the relevant details,the printout is jsut that, not the actual statement.


Cheers

M:smileyhappy:
New Contributor
Posts: 4
Registered: ‎15-03-2010

Re: VAT Invoice

I cannot see that the bill states the relevant details. It is giving me an incorrect VAT value. There is no detail of the supplier ie Talk Talk. I do not understand what was wrong with the previous format at least it did state that Talk Talk was the supplier. Is this just a way for Talk Talk to get more money from the customers by us reverting to paper billing?
Posts: 44,566
Topics: 12
Kudos: 1,312
Solutions: 701
Registered: ‎14-09-2009

Re: VAT Invoice

Hi Enigma,

Is this when your are viewing the invoice online or when you print the itemisation.

The invoice itself is the electronic copy, If you print your bill this deos not become your bill, it is only a copy of your bill details.

Cheers

M:smileyhappy:
New Contributor
Posts: 4
Registered: ‎15-03-2010

Re: VAT Invoice

Dear Mark
I access my account
View bills
Print

This provides me with a sheet headed Bills

This sheet does not give details as Talk Talk as the supplier or my details other than a name and phone number.
I do not understand re electronic copy etc. I want a proper invoice from Talk Talk for my records which I was led to believe I could get from the online facility. Are you basically telling me that Talk Talk are not able to provide me with a proper invoice on line and that I have to pay for a paper copy from you.

Thank you
Posts: 44,566
Topics: 12
Kudos: 1,312
Solutions: 701
Registered: ‎14-09-2009

Re: VAT Invoice

Hi enigma,

The invoice is electronic, the print out is not your invoice, this is jsut a print out of the invoice that is online.

If you are not happy with the format of the online invoice then you need to revert to paper billing and pay the relevant monthly charge for this.

Cheers

M:smileyhappy:
N/A
Posts: 1
Registered: ‎21-01-2010

Re: VAT Invoice

I have printed bills. There is no VAT number anywhere on. I phoned customer services yesterday. I was told that the number is printed on the back of the bill. It is not.

The person said "I'll get it for you" then left me on hold for 10 minutes before I had to drop the call.

I am going to contact the inland revenue about this, because their rules say that VAT details have to be provided wherever VAT is charged.
Contributor
Posts: 36
Registered: ‎01-03-2009

Re: VAT Invoice

I think you may find when you ask for a reprint for TAX purposes it will be free, I had the same issue...emailed in, got a call and was told the reprint if the bil is for TAC (so a VAT return is acceptable or for your employer) is free. I have had 2 copies so far and no charges.....HTH:smileyhappy:
Contributor
Posts: 36
Registered: ‎01-03-2009

Re: VAT Invoice

Sorry TAC is TAX!!
Occasional Contributor
Posts: 6
Registered: ‎07-01-2015

Re: VAT Invoice

Cannot see a PM but why not answer on the community?

If this relates to paying foir a paper bill then my answer is, is it legal to charge for a VAT bill when this is a legal requirement to provide a VAT bill when requested

When I go out for a meal and ask for a VAT bill I donot get charged for this??

 

Occasional Contributor
Posts: 6
Registered: ‎07-01-2015

Re: VAT Invoice

Yes plkease send the January bill as an example to see if it meet my employers needs.

Posts: 7,945
Registered: ‎09-05-2011

Re: VAT Invoice

This thread is 5 years old, if you require assistance please start your own thread.


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Occasional Contributor
Posts: 6
Registered: ‎07-01-2015

Re: VAT Invoice

I have and thought this was it.

 

How do I find my thread??

Posts: 7,945
Registered: ‎09-05-2011

Re: VAT Invoice

If you click on your username it will take you to your profile where you can find all your previous posts.

Your original thread is here https://community.talktalk.co.uk/t5/My-Account-Billing/Why-can-TalkTalk-not-put-there-VAT-number-on-...


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