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Occasional Contributor
frstuart
Posts: 6
Registered: ‎30-07-2012

When does my contract end?

I moved in July 2011 and my talktalk line was provisioned through the home movers service. When does my contract end? I'm sure I read that it was a new 12 month contract when moving, but My Account says I'm still in contract.

Thanks,

Stuart
OCE_Emma
Posts: 54,827
Topics: 3
Kudos: 571
Solutions: 312
Registered: ‎22-04-2008

Re: When does my contract end?

Hi Stuart,

Welcome to the forums.

I've sent a private message to confirm a couple of details then I'll be able to take a look into your account. Please do not post any of the information requested on the open forums.

Cheers
Em x

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Occasional Contributor
frstuart
Posts: 6
Registered: ‎30-07-2012

Re: When does my contract end?

Thanks Em. I've PM'd you the details you wanted.

Stuart
OCE_Emma
Posts: 54,827
Topics: 3
Kudos: 571
Solutions: 312
Registered: ‎22-04-2008

Re: When does my contract end?

Hi Stuart,

Thanks for the PM and confirmation of details.

Your account shows a contract end date of 13/01/2013.

Cheers
Em x

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Occasional Contributor
frstuart
Posts: 6
Registered: ‎30-07-2012

Re: When does my contract end?

Hi Em,
Thanks for that. After a lot of thought (and since I've got 6 months left I didn't expect) I spoke to Retentions and negotiated a new 12 month extension with 12 months half price Plus (and with the Lovefilm offer and YouView). Or at least I hope that's what I've agreed. Would you be able to confirm this for me please?
Thanks,
Stuart
OCE_Emma
Posts: 54,827
Topics: 3
Kudos: 571
Solutions: 312
Registered: ‎22-04-2008

Re: When does my contract end?

Hi Stuart,

Lovefilm would need to be signed up to online and is only available to Plus customers. TV is not yet available and if you wish to pre-register an interest in this service you would need to do so via My Account.

Your account is currently on Essentials with 12 months 1/2 price tariff in place. I would recommend you contact the retentions team if this is not what you believe was agreed.

Cheers
Em x

Be sure to give kudos and accept your solution