on 12-02-2014 05:55 PM
Does anyone know the Outlook settings which will allow me to SEND Emails when I am connected to networks other than TalkTalk. I understand it might need to be set to something other than POP3.
on 12-02-2014 06:25 PM
I think, for someone to assist you with what you are trying to do, they'll need a bit more detail as to exactly what you are trying to set up and what problems you've encountered so far...
on 12-02-2014 06:32 PM
When you set up the account in Outlook, configure it manually (rather than allow automatic configuration by Outlook). Select IMAP as the account type.
The settings are:
Incoming Server IMAP
Outgoing Server SMTP
encryption: TLS (see note 1)
TalkTalk help shows SSL for this setting, but I have found that it is necessary to select TLS in Microsoft Outlook 2007. However, there is no consistency. In Windows Live Mail, it works with SSL for the setting. (TLS superseded SSL, and is not backward compatible.)
on 12-02-2014 06:34 PM
I have managed my TalkTalk Email address for years using Microsoft Outlook having followed all of the settings recommended by TalkTalk and this is using the POP3 thing. I have had no problems RECEIVING Emails through Outlook wherever I am logged on, but never been able to SEND Emails from anywhere other than home, where I am on a TalkTalk connection. I believe it is a known issue but I have never managed to get a coherant solution. I have now invested in a new laptop and about to set up Outlook again and was hoping someone knew how to set it up properly to overcome this SENDING problem.
on 12-02-2014 09:27 PM
Sending with the settings in my earlier post is not working yet again. For sending whilst away from aTalkTalk landline, I recommend using another SMTP server (Gmail, Hotmail/Live/Outlook.com).
on 12-02-2014 09:37 PM
on 12-02-2014 11:48 PM
I do have other Email addresses but my talktalk account is used for my work also and would be inconvenient to change. Is talktalk the only provider who this unfortunate issue?
Whilst, in my opinion, you are more likely to have a reliable email service by using another provider, that is not what I was suggesting in my previous post. I was suggesting that you send your TalkTalk emails via another provider's SMTP server.
on 14-02-2014 09:36 AM
Welcome to the Community
How are you getting on? Please let us know if you need any further assistance
on 14-02-2014 10:03 AM
on 14-02-2014 02:53 PM
The SMTP settings are the important settings for sending (imap and pop3 only relate to incoming email)
Please let us know if you experience any further problems when you get your PC back
on 17-02-2014 01:30 PM
on 17-02-2014 02:04 PM
Thanks for the update
We do have help articles explaining how to set up email on various devices
How do I set up my email?
on 17-02-2014 02:09 PM
on 17-02-2014 02:24 PM
They have certainly been tested but it would be very difficult for testing to cover every possible scenario.
on 19-02-2014 09:06 PM
I have at long last managed to get my new laptop up and working. To get it to access Email has been a major truma. It has taken me an hour in PC World, an hour on the phone to TalkTalk tech support, then 5 hours on the phone to Microsoft tech support who iused remote access to resolved the issues and all now seems to be well. Microsoft suggested that the only way in which Emails can be sent from Outlook to a server not on a TalkTalk connection is to change the outgoing server settings each time. Now I am no expert but this would seem to be a bit of a phaff. Is this something TalkTalk tech support would be able to comment on or help with? At the moment I am just happy that I have Email once again. I need sleep now before contemplating any further excursions into the depths of software.
Many thanks to the mighty Microsoft.
on 20-02-2014 08:16 AM
Thanks for the update.
"Microsoft suggested that the only way in which Emails can be sent from Outlook to a server not on a TalkTalk connection is to change the outgoing server settings each time."
Sorry, I'm not really sure what Microsoft are advising here, could you give a bit more detail.
on 20-02-2014 07:25 PM
I am same as you with this, I didn't really understand what they were telling me but I believe it wasd something to do with changing the outgoing server settings to whichever service you were intending to connect to. I am not at all technical so I have no idea what this might mean. However Microsoft did say that some of the issues had been caused during the data transfer by PCW.
The settings which no work for my Outlook 2013 running in Windows8 are.
Incoming server: 110
incryption not ticked
outgoing server (SMTP): 25
incrypted connection NONE
outgoing server authentication not ticked
use same settings as my incoming mail server
One of the issues I have with the setup is that when connected to the server mails are downloaded and remain on the server as well, as do sent mail items, it seems as though it is doing a copy rather than a transfer. I would prefer for mail to be automatically deleted from the server after downloading to Outlook, this was how it worked on my previous version. I noticed when going through the settings menu there was a box that could be ticked which said something like 'delete mail from server after' (then there was a box to specify after how long). I am very very reluctant to change any of these settings just in case it all goes pear shaped again. Am I being paranoid? I also have not had chance to test whether the settings work on an alternative providers network.
Many thanks for your interest, if you do have any further advice on settings etc. I would be pleased to hear.