We’re really sorry if you're having issues sending, accessing or using email at the moment. We're working really hard to resolve the problems and apologise for any inconvenience caused. For more information read our email status page
on 09-03-2014 05:46 PM
Many thanks for your reply. My e-mail address is an @homecall.co.uk, address. I access this through webmail. Sorry about my very basic knowledge.
on 09-03-2014 05:50 PM
Forgive me jbuchanangb but you can't be serious by pursuing the settings route
The Tech Support man was very pleased when I reported the issue fixed and told me that Openreach had fixed the server issues causing the problem
I set up the settings you gave (and TT) before and still couldn't send mails from either computer or tablet
Then all of a sudden I could send mails from computer and tablet all day yesterday
Logged on this morning and I am back to where I was
Please use your influence to get TT and Openreach to fix this annoying problem
09-03-2014 06:08 PM - edited 09-03-2014 06:09 PM
Did you by anychance switch your router on and off yesterday, then switch it on today ??
you see I think it relates to an email posted by "solstice" who explained it very well, every time you switch your router on it's sets it's IP address, if it sets a "onetel" IP address it wont send emails, if you switch on and off another IP address is selected and if this time it's talktalk hey presto you can send emails.
I think the poor man at openreach doesn't quite understand the issue here ?, if you told him it was fixed all he had to say was "Openreach have fixed the server issue", I fear not. !!!
PS: The beatings are still continuing !!!
on 09-03-2014 06:15 PM
yep - I wouldn't say my service is Fixed... it is just temporarily working until such time as my router is allocated an OneTel IP address again (or TalkTalk fix their smtp server to allow access from OneTel IPs)
Just out of interest, my connection is throught a BT Fibre Broadband box - is this problem relating to Fibre broadband only, or normal broadband too???
on 09-03-2014 06:23 PM
Thanks for brilliant answer!! I swtich my router off every night as a routine ( although maybe not in future!)
It begs two questions
1 Can you tell One Tel addresses from TT?
2 Can you fix the IP address (other than by not switching the router off)?
Otherwise can I keep swiitching the router on and off until I get a TT?
I agree - we need more beatings ;-) lol
on 09-03-2014 06:28 PM
I will give solstice's input here:-
this is what I have deduced...
go to http://who.is/ and just under the search domain box it shoud say Your IP Address is followed by your outside world address given to you by your broadband provider. Click on the address and you will get something like this...
inetnum: 18.104.22.168 - 22.214.171.124 netname: VIDEONETWORKS descr: Tiscali UK Ltd country: GB admin-c: TU935-RIPE tech-c: TU935-RIPE status: ASSIGNED PA descr: ==================================================
======== descr: Concerning abuse and spam ... Email firstname.lastname@example.org descr: e-mail to other addresses will not be dealt with. descr: ================================================== ======== mnt-by: TU935-RIPE-MNT mnt-lower: TU935-RIPE-MNT mnt-routes: TU935-RIPE-MNT source: RIPE # Filtered role: Tiscali UK address: Tiscali UK Limited address: 11 Evesham Street address: London W11 4AJ phone: +44 207 087 2000 remarks: Information: http://www.talktalk.co.uk
my bet is that if you get an address that is Tiscali you will be working OK, but if you get OneTel (which I did before restarting router) it won't work. It looks like a mismatch between IP addresses being given out and IP addresses that are allowed to route SMTP to talktalk.
Try rebooting your router and see if you get a different IP address - if you don't immediately, try leaving it powered off for 5 or 10 mins and try again! If you then get a tiscali address, try you e-mail - I bet it works again!
on 09-03-2014 06:42 PM
Looking good Engineer02
My current IP is a One telwhich means no sendie
Haven't tried to change it yet because I am going for my dinner soon and she will shout at me if I am late
Checking on the Router configuration page (192.168.1.1) you can have a static address but I am not sure what this means if you do it and also what address to use so I backed off and changed nothing
Many thanks for your help - as Arnie says " I'll be back"
on 09-03-2014 07:10 PM
No I wasn't sure so I didn't change anything - Don't do anything I'm not sure of
Have tried switching router on and off but didnt change the IP address so I will switch off as I normally do overnight and see if it changes tomorrow
Just a thought if you are right then surely TT or Openreach should know this too?
Not saying you are really clever as well miley happy:
Also why has this effect just started recently ?- they must have changed something
Maybe they shouldn't change anything they are not sure of?
on 09-03-2014 07:22 PM
Well my theory is BTOpenreach don't do anything individually (in terms of failure recording and analysis e.g don't think they react quickly when they see faults (that's if they even see them, doubt they will see this as server probably not in their control), they wait until contracted to fix), as they are dealing with, TT, Virgin, O2, plusnet and uncle tom cobbly and all net, so it's really only the large issue's they will "spot" immediately and deal with, this particular issue to me is noise in the grass which could (or will be) passed from pillar to post. e.g. Not a BT prob it's a Onetel prob, Not a Onetel prob it's a TT prob etc.................
Yes I agree something has changed somewhere, but as to why, who or how it happened, I fear we shall never know.
Maybe someone changed something without knowing the consequences ? (e.g. software upgrade, now that's a good scapegoat)
Ps: I mean't change shouting wife!
on 09-03-2014 10:43 PM
Any problem you are having is entirely unrelated to the thread in which R Chapman has been debating with myself and engineer02. That is all about SMTP access to Tiscali and/or TalkTalk.
Please start a new thread with a subject line like "Problem with Homecall webmail", then the right people can try to answer you.
on 10-03-2014 04:51 PM
Hi engineer02 I'm back.
I wouldn't change her just for shouting!!
Back to business
Yesterday I had a OneTel IP address with no mail send
I tried a re-boot and a 30 second switch off but neither changed the IP
Today after my normal overnight switch off I have a Tiscali IP and everything (computer and Tablet ) works fine on mail send
Looks like your theory is proving out but what do we do now?
Do I have to leave my router on ( it is a TT recommendation) or is possible to enter a working IP into the router manually
When does TT pick up on what we think is happening and apply a fix or as you say do we just keep going round the TT Openreach loop
Too many questions
on 10-03-2014 07:37 PM
I do support the TT recommendation to leave the router on all the time.
Out in the network there is a thing called DRM Dynamic Resource Management.
It sort of tunes your broadband connection to optimise performance.
By switching off your router overnight you prevent it from doing this, and you are also experiencing another unpleasant side-effect of changing your IP address every day.
I keep my Netgear router and my OpenReach fibre modem on all the time, but that is important to me because my mobile phone routes through the broadband, and I like that to work during the night.
on 11-03-2014 06:22 PM
Yes thanks - I left my router on last night and the IP address stayed the same -
I can still send mails on computer (OE) and my Android tablet
I will be following the TT recommendation and leaving it on for the reasons given by Jbuchanan so hopefully all will be well
If proven can the addresses link be fixed though - could be a bit of a bind if a power cut occurs
on 11-03-2014 06:26 PM
Thanks for your response
Seems eminently sensible given the technical reason
I will be following your advice and as I have a stable Tiscali IP address which works then hopefull all will be well
Thanks again for your help
on 12-03-2014 02:57 PM
the issue with the IP range has been resolved by our IP system engineers, and going forward, there should be no further problems.
If you do spot any issues, please let us know asap.
on 12-03-2014 05:29 PM
Thank you Karl for the update
I sincerely hope it's true and I will let you know if I find any other problems
Still not switching my router off though!
Could I suggest that the powers that be have a good look at the ineffective way that this problem has been handled
There is loads of valuable information just within the Community on this problem and the way that Customers were made to carry out the investigation phase of the problem is quite shameful for a supposedly switched on technically competent organisation - my problem started on the 26th February 2014!
My thanks go as well to solstice and Engineer02 who unravelled the complexity and gave a temporary solution