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on 08-11-2013 02:14 PM
My in-laws have an Kindle Fire which I set up for IMAP/SMTP email using the intructions on this site, it sends emails happily from both my network and theirs, but not from anywhere else (we're both on TalkTalk). It would appear that smpt.talktalk.net only allows connections from within the talktalk network, meaning on all other networks you can only receive emails (from imap.talktalk.net) and not send them. Also for some reason the TalkTalk webmail interface isn't compatible with the Kindle Fire so the whole situation is baffling for none techie OAPs.
I saw other suggestions of using open relays / smtp servers on your *current* network (ie. any number of ISPs etc) to send email rather than the correct talktalk smtp server.
Has anyone else experienced this, I don't use talktalk email myself so I can't easily diagnose this.
on 08-11-2013 02:19 PM
They can change the settings of the outgoing server to use SSL (Authentication) with their email address and password, and set the outgoing port to 587.
Details can be found : http://help2.talktalk.co.uk/email-security?subcat=
on 08-11-2013 02:25 PM
Thanks Karl, I don't have their kindle or phone to hand to confirm, so I'll check these as soon as I can (I took the setting from this site so I'd hope they are right).
To confirm, you're saying that on the TalkTalk network you can access SMTP.talktalk.net *without* SSL, but from outside of the network SSL is required? Their issue is that the kindle correctly sends email when on either my TalkTalk wifi, or their own TalkTalk wifi, but when connected via any other ISP they can only receive and not send emails.
on 08-11-2013 02:27 PM
Thats correct. If you set the smtp server to use authentication, and set it to use SSL on port 587, they should be able to send both on and off the TalkTalk network.
on 12-11-2013 05:00 PM
I can't seem to get SSL setting to work on either a Kindle Fire HD nor a TalkTalk Huawei Ascend Y210. When I try to select SSL/TLS on the kindle on outgoing smtp.talktalk.net the port changes from 587 to 465, so I change it back to 587 and it fails with 'Unable to finish account setup: Unable to connect to server safely'. On the Huawei I get a more detailed error message, 'Cannot safely connect to server. (SSL handshake aborted: ssl=0x2eb280: Failure in SSL library, usually a protocol error error:140770FCSL routines SSL23_GET_SERVER_HELLO: Unknown protocol. etc etc.
Is this a certificate issue with Android?
Removing SSL and taking the default ports then allows them to connect again, but obviously leads to the issue not being able to send mail outside TalkTalk.
the settings I'm trying to copy are from: http://help2.talktalk.co.uk/set-and-manage-your-em
on 13-11-2013 08:43 AM
I'm having exactly the same problem. I'm in Australia. My mother is visiting and bought a Nexus 7. We're trying to set up her TalkTalk email using IMAP, but it will only receive, not send.
We've tried the same settings you - but no success.
on 13-11-2013 11:27 AM
a few people are having issues with smtp auth off network.
We have verified that android devices require you to set the auth method to TLS on port 587 to send.
Can you verify these settings are correct on your device.
on 13-11-2013 11:48 AM
I wasn't able to connect using SSL/TLS on the Kindle Fire it defaults to port 465 so needed to be updated to 587 and still didn't connect. I was able to get it to connecting using security setting of "STARTTLS" which defaults to port 587, hopefully this will work off network too. I'll update here when I get a chance to test.
Kindle Fire HD has the following options for Security:
on 13-11-2013 01:58 PM
I tested the kindle with the new settings this lunchtime and although it connects fine on my TalkTalk connection, out at the coffee shop on BT Fon it wouldn't connect to the outgoing mail server despite having the secure TLS settings above.
on 13-11-2013 02:10 PM
a few people have reported issues with off network access from different devices.
Our support groups are investigating presently to see if we can find a solution.
on 13-11-2013 09:36 PM
Yes those settings are correct when I try to connect.
I start with:
Security Type: SSL/TLS - Android only gives the option of "SSL/TLS", there's no option of "TLS" only. I don't know if this makes any difference.
I get an error:
Can't safely connect to server. (SSL handshake aborted: SSL=0x76ea2350: I/O error during system call, Connection reset by peer.)
Then the Port number is automatically changed to 465.
on 14-11-2013 08:31 AM
Thanks for the feedback on this one. There are a number of issues now reported with mail access off network on certain devices.
We will feed this back to the relevant support groups for investigation.
on 05-03-2014 05:01 PM
ok, and I'm assuming it's your main email address affected.
I've setup the account on my samsung here, running Jellybean also.
Imap works for incoming, but will not accept SSL for outgoing and will not allow me to send either.
Tried all combinations of SSL / TLS etc and no joy.
I'll raise a ticket to our network teams for this. - Can you update your forum profile with your Home Phone Number.