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Occasional Contributor
samfance
Posts: 9
Registered: ‎30-11-2013

Not receiving mail from 'news@uglyhedgehog.com'

I am not receiving my daily news letter email from 'news@ugly hedgehog.com' since 24th of November.

I have contacted Ugly Hedgehog and they are still sending, any ideas as to were it is going astray?

 

Regards Sam Fance

OCE_Karl
Posts: 7,751
Topics: 2
Kudos: 1,159
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Registered: ‎04-11-2013

Re: Not receiving mail from 'news@uglyhedgehog.com'

Hi,

 

Have you checked the spam folder in webmail ? 

 

Thanks
 
Karl

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Occasional Contributor
samfance
Posts: 9
Registered: ‎30-11-2013

Re: Not receiving mail from 'news@uglyhedgehog.com'

Karl,

  Thank you for your reply, I have checked the spam folder and checked that no filters are applied + checked anti virus and firewall to make sure that no mail is blocked.

 

Cheers Sam Fance.

OCE_Karl
Posts: 7,751
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Registered: ‎04-11-2013

Re: Not receiving mail from 'news@uglyhedgehog.com'

Hi Sam,

 

Are other mails getting through ok?  Has the sender had any bounced or returned mail, failure notifications etc.

 

Thanks
 
Karl

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Occasional Contributor
samfance
Posts: 9
Registered: ‎30-11-2013

Re: Not receiving mail from 'news@uglyhedgehog.com'

Karl,

 

 As far as I know all other mails are getting through and the sender has not had any bounced mails or failure notifications.

 

Cheers Sam

OCE_Karl
Posts: 7,751
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Registered: ‎04-11-2013

Re: Not receiving mail from 'news@uglyhedgehog.com'

Hi Sam, 

 

if you are in contact with them, can you ask they send you a direct email, not newsletter, and see if this gets through, or can you send them an email and ask them to reply?

 

With a newsletter, they probably have thousands of recipients, so would help if someone could send you a direct email to see if it is something to do with the setup of their list.

 

Thanks
 
Karl

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Occasional Contributor
samfance
Posts: 9
Registered: ‎30-11-2013

Re: Not receiving mail from 'news@uglyhedgehog.com'

Karl,

 I have emailed them and waiting for a reply, have also noticed that I am no longer getting my mail from 'Digital Photography'.

School.

 

Cheers Sam

OCE_Karl
Posts: 7,751
Topics: 2
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Registered: ‎04-11-2013

Re: Not receiving mail from 'news@uglyhedgehog.com'

Hi Sam, 

 

Please can you update your forum profile to include your home telephone number and mobile number so I can raise this. To do this go into "my settings" then "personal information" then add your details.
 
Thanks
 
Karl

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Occasional Contributor
samfance
Posts: 9
Registered: ‎30-11-2013

Re: Not receiving mail from 'news@uglyhedgehog.com'

Karl,

 

  I have done as requested also it may be a while before I get a reply as mail is from a USA based site, 6 hours behind us I think, I will also mail 'Digital Photography School'.

 

Cheers Sam

OCE_Karl
Posts: 7,751
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Re: Not receiving mail from 'news@uglyhedgehog.com'

Hi Sam, 

 

Keep us posted.

 

Thanks
 
Karl

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Occasional Contributor
samfance
Posts: 9
Registered: ‎30-11-2013

Re: Not receiving mail from 'news@uglyhedgehog.com'

Karl,

   Have received the following from Ugly Hedge Hog.

 

Your address is active in the list.

 

I guess your e-mail provider is blocking our digest.

You might want to check with them.

 

As a reminder, you can always reach the latest digest by clicking the Latest Digest link at the bottom of the page.

 

--

Ugly Hedgehog photography forum,

info@UglyHedgehog.com

http://www.UglyHedgehog.com/

 

Cheers Sam

OCE_Karl
Posts: 7,751
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Registered: ‎04-11-2013

Re: Not receiving mail from 'news@uglyhedgehog.com'

Hi, 

 

Was this an email to the same address that receives the news list.

 

Thanks
 
Karl

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Occasional Contributor
samfance
Posts: 9
Registered: ‎30-11-2013

Re: Not receiving mail from 'news@uglyhedgehog.com'

Karl'

 It was to the same email address, but from

info@UglyHedgehog.com, not news@uglyhedgehog.com.

 

Cheers Sam

OCE_Karl
Posts: 7,751
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Registered: ‎04-11-2013

Re: Not receiving mail from 'news@uglyhedgehog.com'

Hi, 

 

OK,  that lets me know that we are not blocking that domain. 

 

I have raised a ticket to networks to see if they can shed some light on this.

 

Thanks
 
Karl

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Occasional Contributor
samfance
Posts: 9
Registered: ‎30-11-2013

Re: Not receiving mail from 'news@uglyhedgehog.com'

[ Edited ]

 

 

Karl,Still no solution to the above, even tried using my other email address and didn't even receive the confirmation email.

 

Got fed up with it in the end so signed up using a gmail account and getting the news letter forwarded to my tiscali email address.

Thank you for all your efforts.

 

Regards Sam

 

Valued Contributor
Crusher2011
Posts: 812
Registered: ‎19-07-2011

Re: Not receiving mail from 'news@uglyhedgehog.com'

Sam, You may wish to remove your email address from your last post as this is a public site and any one/organisation could "harvest it" and start sending you SPAM.

Occasional Contributor
samfance
Posts: 9
Registered: ‎30-11-2013

Re: Not receiving mail from 'news@uglyhedgehog.com'

Cheers didn't think of that.

 

Sam

OCE_Ady
Posts: 31,283
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Re: Not receiving mail from 'news@uglyhedgehog.com'

Thanks for posting back to let us know Sam.

 

 

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