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Occasional Contributor
terryg1943
Posts: 12
Registered: ‎21-01-2014

Why is my youview so slow

why is my youview box so slow

OCE_Emma
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Re: Why is my youview so slow

Hi terryg1943,

 

Could you please let me have a little more information about the problems you're having?  Which aspects of the service are slow?  How is the YouView box connected to the router?

 

Cheers



Occasional Contributor
terryg1943
Posts: 12
Registered: ‎21-01-2014

Re: Why is my youview so slow

The TV guide seems to take along while to come on.

and it seems slow to respond when you bring up the recordings.

Just does not responed very quickly.

Terry.

Occasional Contributor
terryg1943
Posts: 12
Registered: ‎21-01-2014

Re: Why is my youview so slow

The Router is conected to box by cable.

Also i have a good speed as i have got fibre optic broadband.

Occasional Contributor
terryg1943
Posts: 12
Registered: ‎21-01-2014

Re: Why is my youview so slow

The Router is conected to box by cable.

Also i have a good speed as i have got fibre optic broadband.

Terry

OCE_Karl
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Registered: ‎04-11-2013

Re: Why is my youview so slow

Hi terryg1943,

 

I am now working with one of our system managers to try to get to the bottom of this.

 

To aid us in this, please can you tell me the model number of the Set top box, and the current software version.

 

 

The software version and model number can be found by pressing the Y button > Settings > System information  and you can find these details from this screen.

 

Also, please update your forum profile with your phone number.

 

Thanks
 
Karl

Occasional Contributor
terryg1943
Posts: 12
Registered: ‎21-01-2014

Re: Why is my youview so slow

The Model No is DN370T.02.03.P

Software Version 70.30.09.

Hope this helps.

Terry

OCE_Karl
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Re: Why is my youview so slow

Hi, 

 

Thanks Terry, I'll pass these details across now.

 

Thanks
 
Karl

Occasional Contributor
terryg1943
Posts: 12
Registered: ‎21-01-2014

Re: Why is my youview so slow

Have not received any more information since giving you my model No and how router is connected to box.

Await your reply

Thanks

Terry

Contributor
sleepless
Posts: 28
Registered: ‎03-09-2013

Re: Why is my youview so slow

I am assuming this is a problem accross a wide range of boxes Terryg, Because i compleyely know where you are coming from. You press a button on the remote and it can take up to 10-15 seconds for the box to make the change that you've asked for. it doesn't seem to be isolated to any single function, it's on everything with the box. It is a bugbear. It has got worse over the last 2 months. I hope TT sort it out soon, but i fear it won't be dealt with until a new box is released.

OCE_Karl
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Registered: ‎04-11-2013

Re: Why is my youview so slow

Hi sleepless / Terry,

 

I have provided many examples to our development teams, and still need more.

 

Sleepless, if you can post your box model / software info, I can add that. 

 

 Y button > Settings > System Information

 

I am in daily contact with our development managers who are working with the manufacturer to resolve this as quickly as possible.

 

As soon as I have more information I will post and update all.

 

Thanks
 
Karl

Contributor
sleepless
Posts: 28
Registered: ‎03-09-2013

Re: Why is my youview so slow

Hi Karl,

 

Before i put my details in it might be noting that it took my box a clear 14 seconds to respond to the push of the Y button, Anyway my settings are as follows:

 

Box make and Model: Huawei Technology DN370T.02.04.P

Serial Number: F8R8WF12B1614466

 

Software versions are:

 

Manafacturer: 70.30.09

Component: 1.7.22

Platform config: 634

ISP Config: 1301011

 

I hope this is all ok.

OCE_Karl
Posts: 6,284
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Registered: ‎04-11-2013

Re: Why is my youview so slow

Hi,

 

passed this example across to our developers.

 

Thanks
 
Karl

Occasional Contributor
terryg1943
Posts: 12
Registered: ‎21-01-2014

Re: Why is my youview so slow

The Model No is DN370T.02.03.P

Software Version 70.30.09.

Hope this helps.

Also my box is connected to my fibre optic broadband by cable

Terry

OCE_Karl
Posts: 6,284
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Registered: ‎04-11-2013

Re: Why is my youview so slow

Hi Terry,

 

Thanks, I think I've already got your STB model info etc, and this has been passed over.

 

I will see if we have any info from our developers later today.

 

Thanks
 
Karl