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Occasional Contributor
Cookieboy
Posts: 13
Registered: ‎06-01-2011
Founder

Youview on demand keeps freezing

On demand is freezing frequently - sometimes every 5 minutes or less. The picture freezes and the rotating circle appears eventaully followed by the error message. This is happening so frequently now (whether I have hd turned on or off) that its not worth using on demand. I have a sony blu ray player with BBC iplayer - this works fine in hd so it must be something wrong with Youview rather than the broadband. If it can't be fixed there is really no point me having the Youview service.

Can you resolve the problem?

Valued Contributor
Barry Gilfillan
Posts: 972
Registered: ‎26-06-2012
Founder

Re: Youview on demand keeps freezing

What speed are you getting from your broadband connection?

Occasional Contributor
Cookieboy
Posts: 13
Registered: ‎06-01-2011
Founder

Re: Youview on demand keeps freezing

8.5

Valued Contributor
Barry Gilfillan
Posts: 972
Registered: ‎26-06-2012
Founder

Re: Youview on demand keeps freezing

What you tired re-starting your router and youview box?

Occasional Contributor
Cookieboy
Posts: 13
Registered: ‎06-01-2011
Founder

Re: Youview on demand keeps freezing

No I haven't. I'll try that. As I said I have no problem watching iPlayer in HD via my sony blu ray player (I'm watching it now as I type)

Thanks for the suggestion.

Retired
Nathann
Posts: 23,663
Registered: ‎05-11-2008

Re: Youview on demand keeps freezing

Hi Cookieboy,

 

Are you still experiencing a problem with this? What On Demand players are affected by this issue? What error message do you get?

 

Thanks