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Occasional Contributor
sharon3
Posts: 10
Registered: ‎29-01-2014
Accepted Solution

error code yvm102, powerline adaptor wont reset

[ Edited ]

help please, had you view for about a month now, everything was working fine till yesterday, youview can not detect internet error code yvm102, tried to reset powerline adaptors however on one of them even the pin reset wont reset it and theres only 1 light blinking green the ethernet one the other two are not lit, anyone had the same problem?

OCE_Emma
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Re: error code yvm102, powerline adaptor wont reset

Hi sharon3,

 

Which powerline adapters are you using? Have you followed the advice in our "How do I use my Powerline Adapters" help article?

 

Cheers



Occasional Contributor
sharon3
Posts: 10
Registered: ‎29-01-2014

Re: error code yvm102, powerline adaptor wont reset

 

Hi

 

We are using the black powerline adapters, we have tried all in the troubleshooting guide, phoned and spoke to the customer services on wednesday night who just tried to go through everything we had already tried, then said we needed an enigneer , any ideas?

 

thanks

Occasional Contributor
sharon3
Posts: 10
Registered: ‎29-01-2014

Re: error code yvm102, powerline adaptor wont reset

 

 

 

black powerline adapter model no; DHP-300AV,1 plug now has only the ethernet cable lit the other 2 lights are off(how can the power button be showing off when the ethernet cable is lit?), the other plug has 2 lights lit green but the powerline is off,

 

 

 

 

 

thanks

OCE_Mark
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Re: error code yvm102, powerline adaptor wont reset

Hi Sharon

 

It sounds as if the powerline adaptors may be faulty, for which an engineer visits would be the correct course of action, to diagnose and replace.


Cheers


:smileyhappy:
 



Occasional Contributor
sharon3
Posts: 10
Registered: ‎29-01-2014

Re: error code yvm102, powering adaptor wont reset

 

Would they become faulty after just 5 or 6 weeks? Having paid £35 I would of thought they last longer than that, there also seems a lot of people experiencing similar problems with these adaptors, if an enigneer visit diagnosed the plugs as faulty do they carry replacements or would that mean another wait for them arriving in the post and another £35 charge? thanks

Trusted Contributor
jasonr2013
Posts: 1,053
Registered: ‎03-12-2013

Re: error code yvm102, powering adaptor wont reset

hi sharon

 

they will carry the power lines with them but be careful as i had a call back from the fault engineer after he came and replaced my power line adapters and was told there may be a charge

 

so i have to wait and see if it comes on my bill lol

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Occasional Contributor
sharon3
Posts: 10
Registered: ‎29-01-2014

Re: error code yvm102, powering adaptor wont reset

 

 

 

 

Hi, thanks for the reply but theres no way I am prepared to pay an extra charge for somethng faulty that fails in a few weeks, I think this whole youview is a con as they sent it "free as a gift"for staying with them after our original contract ended. We had never had any problems with talktalk until they sent the box, this was the first time I had experienced the customer service department which turned out to be a total waste of time as the person I spoke with didn't understand the problem I was explaining, even going as far as suggesting I try to work the adaptors and Internet without the Ethernet cables.

OCE_Ady
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Re: error code yvm102, powering adaptor wont reset

Hi sharon3,

 

if you're not happy to have the engineer visit, I can arrange a call for you from a Customer Service Manager to help get this sorted.The call would be 0900-1800 Monday to Friday, when would suit you best?



Occasional Contributor
sharon3
Posts: 10
Registered: ‎29-01-2014

Re: error code yvm102, powering adaptor wont reset

 

 

Hi, its not that I'm unhappy with an engineer visit its the possibility of having to pay again if the adaptors are faulty after just 5 or 6 weeks, they worked fine without any problems then 1 of them will not reset, plug A will flash for pairing but powerline symbol will not light, plug B flashes all lights green except the powerline symbol flashing red, try to reset it or pairing it does nothing then after a few minutes the lights are as shown, if you could arrange a call  with the customer service manager on Friday after 5.30 that would be great thanks

 

   powerline led:  this symbol is not lit at all on plug A,                        

   ethernet led:    this symbol is blinking green on plug B and solid green on plug A

   mains led:        this symbol is not lit at all on plug B

 

OCE_Karl
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Re: error code yvm102, powering adaptor wont reset

Hi sharon3,

 
Thanks for contacting us about an issue with your Talk Talk TV Service
 
If you are unable to connect the YouView box to the router via powerline adapters, or you think the powerline adapters have failed, then please be aware of the following information before trying to troubleshoot your issue.
 
Powerline adapters will only work correctly when connected to the same circuit.
 
If you have an adapter on the ground floor, and the second adapter on the 2nd or 3rd floor of a property, then the adaptor may be connected to a seperate electrical circuit or ring main. This may be the cause of the failure.
 
Powerline adapters must be plugged in directly to the electrical wall socket. If the adapter is connected to an extension lead or extension block, then this may cause the adapter to fail and result in poor signal quality between adapters.
 
If the above statements are not applicable, then please continue to test using the following advice.
 
Locate the reset hole on each adapter, and press this for 1 to 2 seconds with a pin.
 
Switch on the adapters and ensure the power light is 'on'. If not, try the adapter in a different socket.
 
If no power light is illuminated on the adapter, then it may have failed and will need to be replaced.
 
Next, hold in the 'pair' button on the first adapter for approximately 3 seconds. The power light will start blinking.
 
Press the pair button on the second adapter within 2 minutes, and hold for 3 seconds. The adapters will then 'pair'.
 
The middle powerline LED should be illuminated to show that the devices are connected.
 
You can then connect your devices via ethernet cable to the powerline adapters and retest.
 
If the powerline adapters fail to pair, please locate a double wall socket, plug in the powerline adapters side by side and re-try the pairing process.
 
If this fails, please let us know as soon as you can as we may be able to offer a replacement.
 
You can also view our help article, with links to powerline user guides here : http://help2.talktalk.co.uk/how-do-i-use-my-powerline-adapters
 
Thanks
 
Karl

Occasional Contributor
sharon3
Posts: 10
Registered: ‎29-01-2014

Re: error code yvm102, powering adaptor wont reset

Hi Karl

 

 

I have tried to reset them and pair them but nothing is changing with them one plug flashes to pair but the other one still wont pair, the one that does flash for pairing has no middle light showing but now the other plug sometimes is showing this light as red, this it turning into more than it is worth, we were looking to buy some boosts on the tv however im now not so sure, thanks for your help

Occasional Contributor
sharon3
Posts: 10
Registered: ‎29-01-2014

Re: error code yvm102, powering adaptor wont reset

Hi

 

Thanks to Karl received new powerline adaptors today plugged them in and working fine

OCE_Karl
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Registered: ‎04-11-2013

Re: error code yvm102, powering adaptor wont reset

Hi Sharon3,

 

Thanks for confirming :smileyhappy:

 

Thanks
 
Karl