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Occasional Contributor
madison151
Posts: 5
Registered: ‎30-09-2013

my youview box wont connect to the internet??

i have got the box all set up, when setting it up on the tv it says 'youview box couldnt connect to the Internet. Please check your cables are connected properly' I have checked and double checked, I cant see anything wrong with it, it looks exactly like the picture shows?

Moderator
jcampy
Posts: 11,552
Registered: ‎18-02-2010
Founder

Re: my youview box wont connect to the internet??

[ Edited ]

a quick explanation of how its connected should help us see if there's any problems

 

 also you will nee to add your talktalk phone number in to your forum profile incase they need to locate your account

 


Don't forget to add your phone number to your forum profile


Occasional Contributor
madison151
Posts: 5
Registered: ‎30-09-2013

Re: my youview box wont connect to the internet??

Well all the wires are connected exactly as the book shows me, the grey Ethernet cable is the one connected to my router
Moderator
jcampy
Posts: 11,552
Registered: ‎18-02-2010
Founder

Re: my youview box wont connect to the internet??

is it connected direct to your router to one of The lan ports


Don't forget to add your phone number to your forum profile


Occasional Contributor
madison151
Posts: 5
Registered: ‎30-09-2013

Re: my youview box wont connect to the internet??

Yea
Moderator
jcampy
Posts: 11,552
Registered: ‎18-02-2010
Founder

Re: my youview box wont connect to the internet??

does The lan light on The router light up to show its connected


Don't forget to add your phone number to your forum profile


Occasional Contributor
madison151
Posts: 5
Registered: ‎30-09-2013

Re: my youview box wont connect to the internet??

No
Moderator
jcampy
Posts: 11,552
Registered: ‎18-02-2010
Founder

Re: my youview box wont connect to the internet??

check it is corectly seated st both ends it should click when its in if it is try another cable if you have one


Don't forget to add your phone number to your forum profile


Retired
Nathann
Posts: 23,663
Registered: ‎05-11-2008

Re: my youview box wont connect to the internet??

Hi madison151,

 

Are you still experiencing a problem with this? Have you tested with a different ethernet cable?

 

Thanks



Occasional Contributor
madison151
Posts: 5
Registered: ‎30-09-2013

Re: my youview box wont connect to the internet??

I am yes I have rang up on Monday they said it wasn't activated and it will be at midnight, but it wasn't, so I rang yesterday and they said it will be at midnight but again it wasn't so I think I will go to a different company
Retired
Nathann
Posts: 23,663
Registered: ‎05-11-2008

Re: my youview box wont connect to the internet??

Hi Madison151,

 

So I can look into this for you please can you update your forum profile to include your name and TalkTalk telephone number. To do this go into "my settings" then "personal information" then add your details.

 

Could you also please complete this Contact form and enter your Community username in the Twitter username field. Could you please enter "Forum" prior to your username. Once you submit the form, you will receive a 12 digit reference number, please post this into this thread.


Please do not post any personal information on the forum.

 

Thanks