Reply
Contributor
wdwales
Posts: 55
Registered: ‎12-09-2013

talktalk powerline adapters

hi

 

i recieved 2 talktalk branded powerline adapters when i bought my youview box. they have been working fine for at least 9 months. however.....the one i use to plug into the router keeps turning itself completely off now, whilst the one into the youview box is always on, and nearly always all green lights.

 

ive reset several times, but the one soon knocks itself off. 

 

any ideas? i'm assuming the one has now developed a fault. can you please send me two new ones and i can return my current ones? thanks

OCE_Karl
Posts: 7,048
Topics: 2
Kudos: 1,069
Solutions: 463
Registered: ‎04-11-2013

Re: talktalk powerline adapters

Hi,

 

I'm sorry this post was overlooked, due to issues with a new workflow tool. This has now been corrected and future posts will be answered.

 

Please let me know if the issue was not resolved by my colleagues and I can assist.

 

Thanks

 

Karl

Contributor
wdwales
Posts: 55
Registered: ‎12-09-2013

Re: talktalk powerline adapters

hi, ive reset them and they worked for several days.....BUT....the one has started to turn itself off every few minutes again. would appreciate replacements. thanks

OCE_Karl
Posts: 7,048
Topics: 2
Kudos: 1,069
Solutions: 463
Registered: ‎04-11-2013

Re: talktalk powerline adapters

Hi,

 

I'll get a replacement sent out.

 

Thanks
 
Karl