on 31-12-2013 01:14 AM
anyone know whats the problem with these powerline adapters ???
one of the pair i had from talktalk that cost me £35
is now flashing a red power light
and ive tried reseting it and pairing them and nothing it still flashes the red power light
the other one shows 2 green lights on the power and the link to the router light the middle one is off
i have tried them in the same socket and no go the one still flashes a red powerlight
any ideas whats going on ???
only had them a few days ago
are they faulty ????
thanks for any help
on 02-01-2014 01:05 PM
sorry for the delay in replying, but as you can imagine there's a bit of a backlog following the break.
It certainly sounds like a faulty unit, to get this replaced I need to arrange a call for you from a TV Fault Manager to help get this sorted.
The call would be 0900-1800 Monday to Friday, when would suit you best?
Could you add an alternate number to your profile to give us the best chance of making contact?
on 02-01-2014 01:46 PM
TalkTalk are very good at changing faulty items, my freind had a faulty youview box, after a quick phone call they sent a replacment box the next day, and provided return lables for the faulty item to send back, job done...
on 02-01-2014 03:15 PM
hi daz you are right
my youview box never arrived and was told it had
they sorted that issue and i had a brand new one a few days later
so i have all the confidence in talktalk
on 06-01-2014 08:49 PM
well guys for the first time i am dissapointed in talktalk now
i confirmed id be in to accept a phone call today
and nobody phoned me at all
its a simple question send me new ones as obviously they are faulty i have put them both back in there box ready to send back
and now i have a cable running accross my floor just to use the youview box as its my main source for tv now
i want it sorted now!!!
not a phone call in 6 months time]
as i wont pay for them untill its sorted otherwise (even if it means my service gets restricted)
on 08-01-2014 03:09 PM
sorry for the messing round you have had with this.
I have ordered a set myself, with a returns bag, and these should be with you shortly.
As they did not complete the requested callback, can I ask you to complete our callback survey.
on 08-01-2014 06:29 PM
as soon as i get the returns bag ill be sure to send the old ones straight back to you
i have to say i cant fault the forum OCE staff for all the help
but as for the telephone help well they aint been the best so far
so as soon as they come i will return the others as they are boxed up ready to go
p.s will also take the survey now
on 10-01-2014 12:07 PM
recieved my power line adapters this morning
working better than the last pair
the only difference is these 2 have a pass through plug and 2 ethernet ports ???
ive taken the old ones and send them back to talktalk
will i get charged more now cause i have a different pair than i had before ???
on 10-01-2014 02:05 PM
so far so good
I do notice thou that the one plus keeps getting a red light in the middle of the 3
the other set didn't do that
but then it does green so maybe its just some interference
as its not causing issues for me
thanks again I appreciate all the help
on 01-02-2014 01:51 PM
Also have a Powerline issue . All lights lit and solid but Powerline LED is RED. TV picture ok but unable to change channels with either box or remote . Remote can only switch on and off box and tv. Was ok last night not today.