on 14-12-2013 11:17 AM
I cancelled my TV,BB and home phone with you from 9th December. I advised you I would be doing this on the 2nd December. You said you would be sending out a returns package for the youview box I asked for the address in case it would not arrive in time but you could not give it to me and assured me that the returns package would arrive in 3-5 working days. I have chased this up 3 times now and have still not received the returns package. I have read that this is not uncommon. Please not I do not authorise you to take the £200 you say you will take if I do not return the box. If you cannot send me the returns pack let me have the address so I can return it myself. Regards Ailish
on 16-12-2013 03:19 PM
can you please try our live chat facility : cancel-my -contract
Our colleagues will be able to assist with your query via the live chat option.
on 16-12-2013 06:03 PM
I have spoken to TalkTalk on the phone twice and all I get is the returns envelope will be sent out. I cannot see how live chat will tell me any different. Can you give me the returns address so I can post myself?
on 21-12-2013 11:09 PM
Thank-you for the address. I can now return the box at my cost. It is no more than I have come to expect from the service I got from TalkTalk.