on 21-08-2013 02:50 PM
Is there a problem with the speed checker.
I am unable to use it and get the following message:- It appears that you are not currently connected to your TalkTalk broadband. You must be connected to your router to begin the test.
This started to happen yesterday 20/08/2013.
Any comments would be appreciated.
Solved! Go to Solution.
on 21-08-2013 04:26 PM
Sorry to hear that you are having problems with the speed checker. Are you using this speed checker link? Are you still having problems with it? Are you connecting to the router through the ethernet cable or wirelessly?
on 23-08-2013 03:44 PM
on 28-08-2013 05:19 PM
My prior post.
on 21-08-2013 06:01 PM
My contact in the CEO complaints office states that they and the network team are aware of this problem and hope to have it fixed in the next couple of days.
A week gone by and another promise of a TalkTalk problem being fixed ASAP has gone down the pan.
Were the money you pay to TalkTalk goes.
28-08-2013 05:35 PM - edited 28-08-2013 05:38 PM
Hi Debbie and Clint
Thanks for the info.
I now use the workaround as suggested by Clint.
So if you like you can close this thread
I thought it was Clint who suggested the workaround but I may be mistaken
28-08-2013 08:36 PM - edited 28-08-2013 08:38 PM
Whoever suggested the workaround was not a Pipex refugee.
Despite being given clear step-by-step instructions, with pictures, explaining how to get the TalkTalk speedtest, I always end up with the page that denies that I am connected.
"It appears that you are not currently connected to your TalkTalk broadband. You must be connected to your router to begin the test."
Let's not close this discussion until TalkTalk gets its act together.
As Clint says, "A week gone by and another promise of a TalkTalk problem being fixed ASAP has gone down the pan."
on 28-08-2013 09:32 PM
All I do is to click on support and tools at the top of this page, A new window opens and I enter my phone number at the top of the page, click on Check and then a new window opens and I can then click on the broadband speed check Button which I think is green in colour.
Hope this helps
on 28-08-2013 11:08 PM
jonial wrote: All I do is to click on support and tools at the top of this page, A new window opens and I enter my phone number at the top of the page, click on Check and then a new window opens and I can then click on the broadband speed check Button which I think is green in colour.
Or just click this http://internet-speedtest.net/ it's the same tool with all the Up to 24Mb exchange speed nonsense removed
on 29-08-2013 09:39 AM
As I said, I have been given clear and illustrated instructions on how to do that. It does not work.
There is no "broadband speed check Button", green or any colour.
Here is the screen I get to,
as already posted in the other discussion about this subject.
This is not the same screen that Clint posted when he took me through this process some days ago *(see attached).
My screen is missing the all important Blue Test Speed button.
In other words, whichever way I approach it, it does not seem to be the same system for Pipex customers.
on 29-08-2013 12:34 PM
Oh dear. The system is working, even for Pipex refugees, but the "new look" is misleading.
How are you connected:
With a cable?
Neither. Over ADSL.
In the language of BT and most other people, just look at the comparison sites, cable is not the same thing as ADSL.
But please do not try to fix this obvious error. To try to do so would probably break the system for another week or two.
29-08-2013 12:43 PM - edited 29-08-2013 12:44 PM
In this instance when they say cable or wifi, they only mean the connection between your computer and the router. By wifi or ethernet cable