on 25-02-2014 08:35 AM
I checked my emails about 17.00 last night and all was well. I went back into email later to check on a couple of reservation emails which should have arrived only to find that the inbox was empty - all read and unread emails had disappeared. I tried using webmail but that was the same. Also it seems that the box clears everytime you log out as messages received since have also disappeared. Any ideas please?
on 27-02-2014 09:07 AM
Do you access your email on any other devices? If so do your settings download emails to that device?
on 27-02-2014 11:31 AM
No - I only use my laptop. I have noticed that the emails seem to stay in the inbox so long as I do't delete anything - if I do then the next time I go in they've all disappeared
on 27-02-2014 12:24 PM
if you update your profile to include your name, telephone and alternate numbers, I can arrange a call for you from a Faults Manager to help get this sorted.The call would be 0900-1800 Monday to Friday, when would suit you best?
on 27-02-2014 04:06 PM
That's fine I'll have a look at the profile - though there's only one number involved.
Next Tuesday (4th March) morning would be best for a call if that's OK with you?
on 28-02-2014 10:55 AM
I'll need you to complete your forum user profile to arrange a call. Please let me know once thats been done.
on 03-03-2014 12:50 PM
Sorry for the delay in getting back to you - Have completed identity page as requested
on 05-03-2014 07:50 AM
Any time this afternoon between 13.00 and 17.00 - how about 14.00?
on 05-03-2014 11:12 AM
on 05-03-2014 11:33 AM
Thanks very much - look forward to speaking to you then.
Will do questionnaire as requested