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Occasional Contributor

Why have all my emails disappeared from my inbox?

I checked my emails about 17.00 last night and all was well. I went back into email later to check on a couple of reservation emails which should have arrived only to find that the inbox was empty - all read and unread emails had disappeared. I tried using webmail but that was the same. Also it seems that the box clears everytime you log out as messages received  since have also disappeared. Any ideas please?

 

Alan

Posts: 54,979
Topics: 30
Kudos: 606
Solutions: 213
Registered: ‎22-04-2008

Re: Why have all my emails disappeared from my inbox?

Hi Alan,

 

Do you access your email on any other devices?  If so do your settings download emails to that device?

 

Cheers

Occasional Contributor

Re: Why have all my emails disappeared from my inbox?

Hi Kudos

 

No - I only use my laptop. I have noticed that the emails seem to stay in the inbox so long as I do't delete anything - if I do then the next time I go in they've all disappeared

 

Alan

Posts: 42,446
Topics: 17
Kudos: 1,595
Solutions: 529
Registered: ‎13-02-2008

Re: Why have all my emails disappeared from my inbox?

Hi Alan,

 

if you update your profile to include your name, telephone and alternate numbers, I can arrange a call for you from a Faults  Manager to help get this sorted.The call would be 0900-1800 Monday to Friday, when would suit you best?


 

Occasional Contributor

Re: Why have all my emails disappeared from my inbox?

That's fine I'll have a look at the profile - though there's only one number involved.

Next Tuesday (4th March) morning would be best for a call if that's OK with you?

 

Cheers

Alan

Posts: 54,979
Topics: 30
Kudos: 606
Solutions: 213
Registered: ‎22-04-2008

Re: Why have all my emails disappeared from my inbox?

Hi alanw52,

 

I'll need you to complete your forum user profile to arrange a call.  Please let me know once thats been done.

 

Cheers

Occasional Contributor

Re: Why have all my emails disappeared from my inbox?

Hi There

 

Sorry for the delay in getting back to you - Have completed identity page as requested

 

Alan

Posts: 42,446
Topics: 17
Kudos: 1,595
Solutions: 529
Registered: ‎13-02-2008

Re: Why have all my emails disappeared from my inbox?

Hi Alan,

 

when would be good to call?

Occasional Contributor

Re: Why have all my emails disappeared from my inbox?

Good morning

 

Any time this afternoon between 13.00 and 17.00 - how about 14.00?

 

Kind regards

 

Alan

Posts: 23,962
Topics: 1
Kudos: 3,311
Solutions: 1,270
Registered: ‎04-11-2013

Re: Why have all my emails disappeared from my inbox?

Hi,

 
I have arranged a callback for today after 3pm. 
 
Can I also ask you to complete our callback survey after the call to detail your experience.
 
Our survey can be found here :  http://help2.talktalk.co.uk/callback-survey
 
Thanks
 
Karl.
Occasional Contributor

Re: Why have all my emails disappeared from my inbox?

Hi Karl

 

Thanks very much - look forward to speaking to you then.

Will do questionnaire as requested

 

Cheers

Alan