25-12-2013 11:00 PM - edited 25-12-2013 11:05 PM
I have documented my problem with no service at all from Fibre installation. I see others with the same or similar problems are getting nowhere either.
The letter that came with my pack to tell me when my Fibre would be installed etc has a heading "Fibre Optic Service", in that it says :-
"If we estimate that you will not attain the minimum speed stated in relation to the Fibre Optic broadband service or the engineer who installs the Fibre Optic Service cannot attain that minimum speed when he visits the Premises then we will not be able to provide the Fibre Optic Service to you"
"Full details are given in clause 4 of the Conditions"
The web address for the conditions ( http://community.talktalk.co.uk/legal/terms/talkta
I have had no success in trying to find these Conditions in the TalkTalk website.
Admittedly I don't think they have told me what the minimum speed I am likely to get is. But getting zero must surely be under it.
As to my not being able to connect, My Account - Service Centre - shows my Router is not connected to the Internet, when it is, that my TV is ok, which without an Internet connection how can it be, and it shows i have no faults outstanding, when I have an engineer booked to come out to see me, booked on 23rd dec c 23:35. And if other's have seen my other post, the fault they said was fixed on the 17th Dec, was still showing as fault on 23rd Dec
Solved! Go to Solution.
on 26-12-2013 09:47 AM
In order to leave the contract just call and follow the thinging of leaving options.(forum cant do this). Snice you are having major problems you need to push them to cancel with no charge.
Shame it not working out.
26-12-2013 01:07 PM - edited 26-12-2013 01:50 PM
Yes, it would be a shame, and I expect a massive inconvenience. I have had several trouble free years with TalkTalk before I tried to change to Fibre. I did have a hickup without looking at my records cant be sure of, but iirc that took many phone calls and two engineer's visits over three weeks to find a bad contact in the local green box, that incidentally took the second engineer 10 minutes to diagnose and fix.
I just hope the engineer on 10th Jan can fix my problem
I do see, TalkTalk have billed me full the monthly fee, and yet all I have is telephone
on 02-01-2014 12:46 PM
I had the Email that comes to ask if an answer was accepted. I am haveing problems with the mobile connection I am useing and can hardly get to these forums so I replied to that email and now copy it to here :-
on 03-01-2014 03:13 PM
Thanks for your post.
Best way forward in this case would be to raise a complaint and pass it to our CEO's office, this way they can contact you when updates are available.
I will raise this today and they will contact you within the next 5 days.
Apologies for the problems you are having.
Why not checkout our help & support guides:
l Broadband l Phone l MyAccount & Billing l TV l Mobile l Email & Security l Test Your Speed l Service Centre l l Twitter Support l Contact us l Move Home Online l Track Your Order l
03-01-2014 03:43 PM - edited 03-01-2014 03:44 PM
Thank you then Arne
I have incidently today added to my thread "My Fibre has had no connectivity since day one.". But I seem to have to await the CEO's office.