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on 30-09-2013 02:44 PM
i have got the box all set up, when setting it up on the tv it says 'youview box couldnt connect to the Internet. Please check your cables are connected properly' I have checked and double checked, I cant see anything wrong with it, it looks exactly like the picture shows?
30-09-2013 02:53 PM - edited 30-09-2013 02:57 PM
a quick explanation of how its connected should help us see if there's any problems
also you will nee to add your talktalk phone number in to your forum profile incase they need to locate your account
on 30-09-2013 03:24 PM
check it is corectly seated st both ends it should click when its in if it is try another cable if you have one
on 02-10-2013 03:13 PM
on 04-10-2013 10:53 AM
So I can look into this for you please can you update your forum profile to include your name and TalkTalk telephone number. To do this go into "my settings" then "personal information" then add your details.
Could you also please complete this Contact form and enter your Community username in the Twitter username field. Could you please enter "Forum" prior to your username. Once you submit the form, you will receive a 12 digit reference number, please post this into this thread.
Please do not post any personal information on the forum.