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Occasional Contributor
hilaryg
Posts: 6
Registered: ‎28-01-2014

Adsl light flashing on router.

Lost internet last night all of a sudden. Adsl light flashing. Have reset and restarted. Nothing! Still flashing. Any help? Please!
OCE_Emma
Posts: 54,827
Topics: 3
Kudos: 571
Solutions: 312
Registered: ‎22-04-2008

Re: Adsl light flashing on router.

Hi hilaryg,

 

I'm sorry to hear you're having problems with your services.  Does our service centre show any problems with your line?

 

Could you please let me know which router you are using and if you have a test socket available on your main phone socket.

 

Cheers

Be sure to give kudos and accept your solution


Occasional Contributor
hilaryg
Posts: 6
Registered: ‎28-01-2014

Re: Adsl light flashing on router.

Talk talk one. Huawei HG533. Dont think I have a test socket. Last night it was intermittent. Gone again now. Service checker said there was noise or interference on line...phone ok though.
OCE_Emma
Posts: 54,827
Topics: 3
Kudos: 571
Solutions: 312
Registered: ‎22-04-2008

Re: Adsl light flashing on router.

Hi hilaryg,

 

Please use the link in my last post to establish if you have a test socket or not and let me know.

 

Cheers

Be sure to give kudos and accept your solution


Occasional Contributor
hilaryg
Posts: 6
Registered: ‎28-01-2014

Re: Adsl light flashing on router.

No it doesnt seem so. Have internet at thw moment but expecting it to drop out any minute!!!!!!! Is it the line?
OCE_Ady
Posts: 33,017
Topics: 3
Kudos: 837
Solutions: 413
Registered: ‎13-02-2008

Re: Adsl light flashing on router.

Hi hilaryg,

 

I can arrange a call for you from a Faults Manager to help get this sorted.

The call would be 0900-1800 Monday to Friday, when would suit you best?

Occasional Contributor
hilaryg
Posts: 6
Registered: ‎28-01-2014

Re: Adsl light flashing on router.

Ok Monday at say 3pm? In the meantime can my line be checked as it is causing a lot of inconvenience having no internet.
OCE_Arne
Posts: 10,736
Topics: 0
Kudos: 770
Solutions: 533
Registered: ‎06-11-2012

Re: Adsl light flashing on router.

Hi hilaryg

 

There are no contact details in your forum profile, Please can you update your forum profile to include your home telephone number and mobile number.

 
To do this go into 'my settings' then 'personal information' then add your details.
 
This will allow us to book the callback.
 
Thanks 
 
Occasional Contributor
hilaryg
Posts: 6
Registered: ‎28-01-2014

Re: Adsl light flashing on router.

CHave updated with telephone numbers. 

OCE_Arne
Posts: 10,736
Topics: 0
Kudos: 770
Solutions: 533
Registered: ‎06-11-2012

Re: Adsl light flashing on router.

Thanks

 

Ive booked the callback, it may be too late for the 3pm slot so requested a call ASAP.  

 

Thanks

Occasional Contributor
hilaryg
Posts: 6
Registered: ‎28-01-2014

Re: Adsl light flashing on router.

Had a callback thanks. Had numerous texts with updates too! Had internet twice today for 10 mins each then a text asking me to reply fixed if ok now or ring technical support. Do I need to wait for the 72 hours as previously advised or ring tech support? No internet still so not fixed. Whats the number for tech support or can tbey ring me...?????
OCE_Mark
Posts: 41,576
Topics: 10
Kudos: 1,017
Solutions: 520
Registered: ‎14-09-2009

Re: Adsl light flashing on router.

Hi Hilary,

 

You should just be able to reply to the text with the words NOT FIXED and this will be automatically delivered to the Network teams.

 

Cheers


:smileyhappy: