on 29-01-2014 09:03 AM
I'm sorry to hear you're having problems with your services. Does our service centre show any problems with your line?
Could you please let me know which router you are using and if you have a test socket available on your main phone socket.
on 29-01-2014 10:07 AM
on 29-01-2014 10:15 AM
Please use the link in my last post to establish if you have a test socket or not and let me know.
on 29-01-2014 04:49 PM
I can arrange a call for you from a Faults Manager to help get this sorted.
The call would be 0900-1800 Monday to Friday, when would suit you best?
on 03-02-2014 10:54 AM
There are no contact details in your forum profile, Please can you update your forum profile to include your home telephone number and mobile number.
on 03-02-2014 03:11 PM
Ive booked the callback, it may be too late for the 3pm slot so requested a call ASAP.
on 04-02-2014 09:50 PM
on 05-02-2014 08:17 AM
You should just be able to reply to the text with the words NOT FIXED and this will be automatically delivered to the Network teams.