on 18-07-2013 09:11 PM
on 18-07-2013 10:07 PM
on 19-07-2013 12:44 PM
on 24-07-2013 10:58 PM
on 09-08-2013 02:13 PM
I'm really sorry for the delay in responding. I can see from your connections stats that your SNR is dropping very low which can affect the stability and speed of your connection. I've backed the profile off to 12db to see how the connection compares. Please let us know how you get on
on 09-08-2013 04:34 PM
on 14-08-2013 02:17 PM
sorry for the delay in replying.
Does this happen with another router too?
It doesn't sound like a TalkTalk DNS issue as you are finding you have to change either to the TT DNS servers or away from them.
on 15-08-2013 12:28 AM
The problem started when I joined Talk Talk and seems to happen whatever router I use. I guess it sounds like I will have to learn to live with it.
Did anyone there have a chance of putting my db level back to 6db as I could get a faster speed and my tv service didn't buffer as much as it has done since it was changed at the end of last week.
on 15-08-2013 01:46 AM
Sounds like your setup on your router isnt right, but the 834g netgear router, is that the silver version 1 or the v2 or v3? I have had several of the white v2 and v3 models in the past and recentley i tried them out before i was going to chuck them, and they all had similar problems to what your having.
There an older router now with older chipsets, Infact thinking about it, My mum had not one but two of them in her old house, and when her internet went down we just swaped out the routers and it came on again.
Id reccomend TT kindly giving you a preconfigured upto date one of theirs for being a loyal customer
on 19-08-2013 02:51 PM
I've changed your profile back to 6db as requested. Do you have an alternative router that you can test with?
on 20-08-2013 11:37 AM
I will try to get another router to test.
The mad thing is every time I try to log into my talktalk account I keep getting a message saying
We've identified that your router isn't giving you the best possible broadband performances so we'd like to send you a new one - absolutely free and without commitment- to improve the broadband and WiFi for your home.
Then every time I enter my details as requested it then tells me that i am not allowed one.
I wish it wouldn't offer me these deals if I am not eligable for them.
on 21-08-2013 05:03 PM
I'm sorry to hear this. Are you happy for me to send you a replacement router for testing purposes?
on 27-08-2013 04:22 PM
there is a router on it's way.
Allow 3-5 days for delivery and remember to use all the new components.
Please return the existing router in the prepaid returns bag.