Hi, My internet keeps disconnecting randomly, its been weeks, and it gets pretty annoying. I have phoned TalkTalk on Monday about this problem, and they gave me a new D-link DSL 2680 router, which it has been set up properly. Unfortunatly, with this new router, the problem hasn't been resolved. 1. What exchange are you connected to?- Woolwich 2. How many telephone extension sockets do you have?- 2 3a. Do you have an NTE5 master socket? - Yes 3b. If yes to question 3a, have you tried the test socket? - Yes 3c. If yes to question 3b, how long for and did you notice an improvement in your connection? - for a week, no differences 3d. Do you have an iPlate or ADSL faceplate? - Yes 4. Is your modem/router connected to your Master Socket? - Yes 5. Are you experiencing any problems with your phone service? - No 6. What modem are you using? (Make & Model)? - D-link DSL 2680 7. Have you tested with an alternative modem? (Make & Model)- Huawei HG520s 8. Have you tested with a different microfilter? - Yes, no differences 9. Are you using a telephone extension lead? - No 10. What is your modem SNR Margin down and up? - 17.5 / 20 11. What is your bandwidth (Connection or sync speed) down and up? - 5312 / 448 12. What is your attenuation down and up? - 48.5 / 26 13. Are you experiencing the disconnections at any specific time? - No 14. Are you currently using Wireless? - No 15. Do you have an Alarms and/or Sky boxes connected to the telephone line? - No My router is set always on connection.
I wonder if it would be worth checking again if there is any availability on the exchange for Rawa to be migrated to LLU now? www.talktalkmembers.com/forums/showthread.php?t=55022&page=2 Rawa May I please ask you to confirm in the interim that your router is set to an alkways on connection? If you are unsure these are the instructions for your 2680: To change the d-link 2680 to always on open browswer and type 192.168.1.1 in the address bar, then press enter type "admin" for the username and password and press OK click on advanced in the left hand side menu click on OK to the advance user warning Change the idle time out to number 0 (by default it is set to 30) Click on save setting at the bottom of the screen Regards Barney
Hi Mark, Yes, I'am still experiencing the issue, even with my connection is set to always on. I also have noticed when the connection drops, and keep the router on it keeps happening like every an hour or so. However, when I reboot the router it keeps longer connected. Additionally, these past few days, my highest speed is 3.78 meg, but before that I got 6 meg. Could it be something wrong with the line? Thanks regards