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Trusted Contributor
jasonr2013
Posts: 1,064
Registered: ‎03-12-2013

Powerline Adapter Problem

hi guys

 

anyone know whats the problem with these powerline adapters ???

 

 

one of the pair i had from talktalk that cost me £35

is now flashing a red power light

 

and ive tried reseting it and pairing them and nothing it still flashes the red power light

 

the other one shows 2 green lights on the power and the link to the router light the middle one is off

 

i have tried them in the same socket and no go the one still flashes a red powerlight

 

any ideas whats going on ???

 

only had them a few days ago

 

are they faulty ????

 

 

thanks for any help

 

jason

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Trusted Contributor
jasonr2013
Posts: 1,064
Registered: ‎03-12-2013

Re: Powerline Adapter Problem

any chance i can get a reply guys please ??

 

i know its been the holiday period but i thought i would have had a reply today

 

 

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OCE_Ady
Posts: 32,171
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Registered: ‎13-02-2008

Re: Powerline Adapter Problem

Hi jasonr2013,

 

sorry for the delay in replying, but as you can imagine there's a bit of a backlog following the break.

 

It certainly sounds like a faulty unit, to get this replaced I need to arrange a call for you from a TV Fault Manager to help get this sorted.

 

The call would be 0900-1800 Monday to Friday, when would suit you best?

 

Could you add an alternate number to your profile to give us the best chance of making contact?

 

 

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Contributor
dazdar74
Posts: 30
Registered: ‎31-10-2013

Re: Powerline Adapter Problem

TalkTalk are very good at changing faulty items, my freind had a faulty youview box, after a quick phone call they sent a replacment box the next day, and provided return lables for the faulty item to send back, job done...

Trusted Contributor
jasonr2013
Posts: 1,064
Registered: ‎03-12-2013

Re: Powerline Adapter Problem

hi oce_ady

 

anytime between 1pm and 5pm monday will be great

 

thanks

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Trusted Contributor
jasonr2013
Posts: 1,064
Registered: ‎03-12-2013

Re: Powerline Adapter Problem

hi daz you are right

 

my youview box never arrived and was told it had

 

they sorted that issue and i had a brand new one a few days later

 

so i have all the confidence in talktalk :smileyhappy:

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Trusted Contributor
jasonr2013
Posts: 1,064
Registered: ‎03-12-2013

Re: Powerline Adapter Problem

well guys for the first time i am dissapointed in talktalk now

 

i confirmed id be in to accept a phone call today

 

and nobody phoned me at all

 

its a simple question send me new ones as obviously they are faulty i have put them both back in there box ready to send back

 

and now i have a cable running accross my floor just to use the youview box as its my main source for tv now

 

i want it sorted now!!!

 

not a phone call in 6 months time]

 

as i wont pay for them untill its sorted otherwise (even if it means my service gets restricted)

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jasonr2013
Posts: 1,064
Registered: ‎03-12-2013

Re: Powerline Adapter Problem

and i am still waiting (i am really dissapointed in this now as my other posts get a reply sooner)

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OCE_Karl
Posts: 9,018
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Registered: ‎04-11-2013

Re: Powerline Adapter Problem

Hi,

 

sorry for the messing round you have had with this. 

 

I have ordered a set myself, with a returns bag, and these should be with you shortly.

 

As they did not complete the requested callback, can I ask you to complete our callback survey.

 

 
Thanks
 
Karl.

 

 
 

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Trusted Contributor
jasonr2013
Posts: 1,064
Registered: ‎03-12-2013

Re: Powerline Adapter Problem

thanks OCE_Karl

 

as soon as i get the returns bag ill be sure to send the old ones straight back to you

 

i have to say i cant fault the forum OCE staff for all the help

 

but as for the telephone help well they aint been the best so far

 

so as soon as they come i will return the others as they are boxed up ready to go

 

cheers

 

jason

 

 

p.s will also take the survey now

 

 

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OCE_Karl
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Registered: ‎04-11-2013

Re: Powerline Adapter Problem

Hi Jason,

 

No problem :smileyhappy:

 

Thanks
 
Karl

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Trusted Contributor
jasonr2013
Posts: 1,064
Registered: ‎03-12-2013

Re: Powerline Adapter Problem

hi OCE_Karl

 

recieved my power line adapters this morning

 

working better than the last pair

 

the only difference is these 2 have a pass through plug and 2 ethernet ports ???

 

ive taken the old ones and send them back to talktalk

 

will i get charged more now cause i have a different pair than i had before ???

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OCE_Karl
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Registered: ‎04-11-2013

Re: Powerline Adapter Problem

Hi,

 

no, there is no extra charges etc.

 

Test these for a few days and see how they compare. Let me know if any problems.

 

Thanks
 

Karl 

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Frequent Contributor
mjh73
Posts: 108
Registered: ‎20-02-2012

Re: Powerline Adapter Problem

ssshhhhhhhhh........did anyone hear that ^    ?

OCE_Karl
Posts: 9,018
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Registered: ‎04-11-2013

Re: Powerline Adapter Problem

all quiet here :smileyhappy:

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Trusted Contributor
jasonr2013
Posts: 1,064
Registered: ‎03-12-2013

Re: Powerline Adapter Problem

Thanks OCE_Karl

 

so far so good

 

I do notice thou that the one plus keeps getting a red light in the middle of the 3

 

the other set didn't do that

 

but then it does green so maybe its just some interference

 

as its not causing issues for me

 

thanks again I appreciate all the help

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OCE_Karl
Posts: 9,018
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Registered: ‎04-11-2013

Re: Powerline Adapter Problem

Hi,

 

No problem. If I remember, I think the light goes red if the throughput speed drops below 50mb/s, the booklet with them should confirm this.

 

Thanks
 
Karl

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Trusted Contributor
jasonr2013
Posts: 1,064
Registered: ‎03-12-2013

Re: Powerline Adapter Problem

thanks OCE_Karl

 

 

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Occasional Visitor
arrowhire8
Posts: 1
Registered: ‎01-02-2014

Re: Powerline Adapter Problem

Also have a Powerline issue . All lights lit and solid but Powerline LED is RED. TV picture ok but unable to change channels with either box or remote . Remote can only switch on and off box and tv. Was ok last night not today.

OCE_Emma
Posts: 54,639
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Registered: ‎22-04-2008

Re: Powerline Adapter Problem

Hi arrowhire8,

 

Please start your own thread if you need help from the community.

 

Cheers
 

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