on 23-09-2013 11:24 PM
Good evening all,
I was hoping someone might be able to help me with a problem I have been having all day, with regards to my new TalkTalk unlimited broadband package.
My activation date is today - and yes, I realise it is still not 00:00 as I type this, but please bear with me. Simply put, my desktop's wireless network adapter cannot detect my TalkTalk network. The reason I am slightly alarmed is that my small laptop recognises my new TalkTalk network, and can successfully connect to it (verified by browsing etc) - it has done since about midday. Therefore, I presume I have 'gone live'.
On my desktop, I am using Windows 8x64bit, and the wireless network adapter I am using is a Netgear USB Stick - WNA1100. After checking Device Manager, its drivers are apparently up-to-date, I have reinstalled the device, and I can think of no other reasons it might be the problem.
FYI: - Router's SSID is broadcasting.
- I don't know enough about the different channels to have meddled with any its settings.
I am currently connected to (and have been for about 10 days, waiting for TalkTalk internet!) a nearby BTWifi hotspot using the same wireless adapter. For this reason I am at a complete loss, which is why I am using the forums
If anyone could shed some (much needed) light on my predicament, I would be most appreciative. It's kind of getting urgent now, as I have just started back at Uni, and well, I will require constant internet access.
P.S sorry for the long post!
on 30-09-2013 10:31 AM
Welcome to the Community, apologies for the delay.
If you are still experiencing problems could you please complete the Personal Information section of your Personal Profile (My Settings : Personal Profile), making sure to include your TalkTalk landline telephone number and we'll be happy to look into this for you.