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Contributor
clat
Posts: 39
Registered: ‎18-02-2013

talk talk speed checker

im on talktalk fibre large upto 75Mb
but talktalk speed checker says im only getting this tinypic.com/r/2qtxws2/5
1. What exchange are you connected to? STWEYMH
2. How many telephone extension sockets do you have? none
3a. Do you have an NTE5 master socket? fibre socket
3b. If yes to question 3a, have you tried the test socket? on fibre
3c. If yes to question 3b, how long for and did you notice an improvement in your connection?
3d. Do you have an iPlate or ADSL faceplate?
4. Is your modem/router connected to your Master Socket? yes
5. Are you experiencing any problems with your phone service? no
6. What modem are you using? (Make & Model)? HG533
7. Have you tested with an alternative modem? (Make & Model)NO NEW ROUTER
8. Have you tested with a different microfilter? ON FIBRE
9. Are you using a telephone extension lead? no
10. What is your modem SNR Margin down and up?
11. What is your bandwidth (Connection or sync speed) down and up?
12. What is your attenuation down and up?
13. Are you experiencing the disconnections at any specific time? no
14. Are you currently using Wireless? no
15. Do you have an Alarms and/or Sky boxes connected to the telephone line? no
OCE_Mark
Posts: 40,487
Topics: 10
Kudos: 867
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Registered: ‎14-09-2009

Re: talk talk speed checker

Hi Calt,

In accordance with the speedchecker the estimated speed for your line is 40mb/s and you are in receipt of 48mb/s

Would it be possible to clarify what issues you are experiencing with your service?

Regards

M:smileyhappy:

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Contributor
clat
Posts: 39
Registered: ‎18-02-2013

Re: talk talk speed checker

my old speed test on www.speedtest.net

Your broadband package includes: Fibre Large (up to 76Mb)
Download up to 8x faster than the UK average broadband, and upload up to 17x faster than the UK average broadband
no im on fibre large up to 76mb which i was getting now gone down to 29.53 Mbps then 47.97 Mbps 44.16 Mbps and upload gone down to 13mb from 16 mb three test in a row on talktalk speed test will do some more test later
edit on speed test 67.25 Mbps on talk talk now
OCE_Ady
Posts: 31,633
Topics: 0
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Solutions: 343
Registered: ‎13-02-2008

Re: talk talk speed checker

Hi clat,

the line test is clear and shows your synch rate is averaging 73.5 mbps, please connect direct to the BT modem with an ethernet cable and run further speedtests, it may be the router causing the issue and this will eliminate that.

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Contributor
clat
Posts: 39
Registered: ‎18-02-2013

Re: talk talk speed checker

today
CANT USE PHONE AND CANT SIGN INTO MY ACCOUNT 12:39 PM Some exception has occurred. Please contact the administrator.

yesterday 10:37 AM
gone down again

Download 39125 KBits/s (4890.625 KBytes/s)
Upload 10966 KBits/s (1370.75 KBytes/s)
With the current speed test you could download the following:
Mp3 in 0.81 Seconds
Video in 2.72 Minutes
DVD in 13.63 Minutes


ping
THIS IS PLUNGED INTO MODEM


12 hours later at 1:30 am and still
cant watch love film on my xbox 360
TODAY
10:00 am
We recorded your speed as
Download 35976 KBits/s (4497 KBytes/s)
Upload 12592 KBits/s (1574 KBytes/s)

4/7/13
Your broadband speed is: 37.76 Mbps
Download 36702 KBits/s (4587.75 KBytes/s)
Upload 10286 KBits/s (1285.75 KBytes/s)


OCE_Chris
Posts: 31,361
Topics: 1
Kudos: 636
Solutions: 272
Registered: ‎01-09-2009

Re: talk talk speed checker

Hi clat,

Could you try running some pings and traceroutes to www.google.com, first with PC connected by ethernet cable to the router ane then with PC connected directly to the BT modem, bypassing the router

Please post the results

Chris

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Contributor
clat
Posts: 39
Registered: ‎18-02-2013

Re: talk talk speed checker

phoned talktalk to ask them to change from call divert now phone working got a overseas person trying to tell me that the speed im getting is acceptable no its not was getting now only getting trying to say it might be a crap tv or talk talk tv which is causing it not using my talktalk tv so no its not even plugged in my tv is samsung 1080i so peeved off now thinking i should change providers this keeps happening with talk talk paying £15 on top for 70mb and only getting the £10 upto 40mb so f in angry

BT Come yesterday now the phone is working and i can now log into my account

C:\Users\...>ping www.google.com

Pinging www.google.com with 32 bytes of data:
Reply from 74.125.132.105: bytes=32 time=31ms TTL=47
Reply from 74.125.132.105: bytes=32 time=30ms TTL=47
Reply from 74.125.132.105: bytes=32 time=30ms TTL=47
Reply from 74.125.132.105: bytes=32 time=31ms TTL=47

Ping statistics for 74.125.132.105:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 30ms, Maximum = 31ms, Average = 30ms
with Ethernet into home hub

C:\Users\...>tracert www.google.com

Tracing route to www.google.com
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms 192.168.1.1
2 12 ms 12 ms 12 ms host-80-47-132-1.as13285.net
3 19 ms 18 ms 18 ms host-78-151-225-49.static.as13285.net
4 19 ms 19 ms 18 ms host-78-151-225-60.static.as13285.net
5 25 ms 25 ms 25 ms host-78-144-11-85.as13285.net
6 26 ms 25 ms 25 ms host-78-144-10-122.as13285.net
7 25 ms 25 ms 25 ms 72.14.214.222
8 26 ms 25 ms 25 ms 209.85.252.186
9 26 ms 25 ms 25 ms 209.85.253.90
10 31 ms 31 ms 54 ms 66.249.95.173
11 32 ms 32 ms 53 ms 209.85.251.231
12 * * * Request timed out.
13 32 ms 31 ms 31 ms we-in-f99.1e100.net

Trace complete.
with Ethernet into homehub

ping to modem

C:\Users\......>ping www.google.com

Pinging www.google.com with 32 bytes of data:
Reply from 173.194.78.147: bytes=32 time=29ms TTL=48
Reply from 173.194.78.147: bytes=32 time=29ms TTL=48
Reply from 173.194.78.147: bytes=32 time=29ms TTL=48
Reply from 173.194.78.147: bytes=32 time=29ms TTL=48

Ping statistics for 173.194.78.147:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 29ms, Maximum = 29ms, Average = 29ms

tracert into modem

C:\Users\.....>tracert www.google.com

Tracing route to www.google.com
over a maximum of 30 hops:

1 11 ms 11 ms 11 ms host-80-47-132-1.as13285.net
2 104 ms 17 ms 18 ms host-78-151-225-49.static.as13285.net
3 18 ms 18 ms 18 ms xe-11-1-0-rt001.bir.as13285.net

4 25 ms 24 ms 24 ms host-78-144-11-85.as13285.net
5 25 ms 25 ms 25 ms host-78-144-10-122.as13285.net
6 37 ms 24 ms 25 ms 72.14.214.224
7 25 ms 24 ms 25 ms 209.85.252.186
8 25 ms 24 ms 25 ms 209.85.253.90
9 31 ms 41 ms 30 ms 66.249.95.173
10 31 ms 30 ms 30 ms 209.85.251.231
11 * * * Request timed out.
12 30 ms 30 ms 30 ms wb-in-f99.1e100.net


Trace complete.

speedtest into modem
OCE_Ady
Posts: 31,633
Topics: 0
Kudos: 709
Solutions: 343
Registered: ‎13-02-2008

Re: talk talk speed checker

Hi clat,

the line test is showing a possible cable break. I have raised a fault ticket to Networks for further investigation. We will provide updates as we receive them.

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Contributor
clat
Posts: 39
Registered: ‎18-02-2013

Re: talk talk speed checker

any chance for compensation as been like this since Tuesday 21st May 2013
OCE_Chris
Posts: 31,361
Topics: 1
Kudos: 636
Solutions: 272
Registered: ‎01-09-2009

Re: talk talk speed checker

Hi clat,

This is the latest update from our network team

Your fault has been passed to our network service desk. We are performing tests against your line. We will provide an update shortly.


any chance for compensation as been like this since Tuesday 21st May 2013


I am sorry for any inconvenience caused by this issue. It is best to wait until the issue is resolved before discussing any credit or compensation but please see the link below for information about our Compensation Policy

TalkTalk compensation policy

Chris

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OCE_Chris
Posts: 31,361
Topics: 1
Kudos: 636
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Registered: ‎01-09-2009

Re: talk talk speed checker

Hi clat,

We have received the following update from our network team

FTTC engineer investigation requested we will update you ASAP.


Chris

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Contributor
clat
Posts: 39
Registered: ‎18-02-2013

Re: talk talk speed checker

i think its bt slowed it down bt engineer says im getting 65mb but all speed checkers say i had no problems when it was 70mb iv got a electric key meter and the electric went a few times had a post on here by OCE-ADY Hi clat,
the line test is showing a possible cable break. I have raised a fault ticket to Networks for further investigation. We will provide updates as we receive them.
__________________ could it be bt modem DLM and can you get bt to reset it for me or get me a new modem tested from modem still the same speed :smileysad:

HAD BT AROUND THE OTHER DAY BECAUSE PHONE WASN'T WORKING Tuesday 02nd Jul 2013
ABOUT TWO DAYS BEFORE BT CAME ROUND PHONE STOPPED WORKING AND SPEED DROPPED
OCE_Chris
Posts: 31,361
Topics: 1
Kudos: 636
Solutions: 272
Registered: ‎01-09-2009

Re: talk talk speed checker

Hi clat,

Your current profile is 74Mbps and line rate is 70Mbps - could you please run some speedtests on the TalkTalk speedtester at different times of day with PC connected directly to the BT modem bypassing your TalkTalk router - please let us know how you get on

Chris

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Contributor
clat
Posts: 39
Registered: ‎18-02-2013

Re: talk talk speed checker

speed test into modem 2:40am

monday 15/7/03 08:45 into modem

15/7/03 10:30 into modem
OCE_Chris
Posts: 31,361
Topics: 1
Kudos: 636
Solutions: 272
Registered: ‎01-09-2009

Re: talk talk speed checker

Hi clat,

Thanks for the updates

Your profile is still upto 74Mbps and sync speed 70Mbps - did you reboot the modem between the lower speedtest earlier today and the following higher speedtest?

Chris

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OCE_Michelle
Posts: 46,973
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Registered: ‎03-11-2008

Re: talk talk speed checker

Hi clat,

How are you getting on?

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Contributor
clat
Posts: 39
Registered: ‎18-02-2013

Re: talk talk speed checker

no i don't reboot modem
i tested with router first it was 45ish mb then into modem it was what i posted from modem in the last post when i plugged it back into router the speed was still 65mb then on Monday done speed test with router then modem and it was 34mb from both posted the modem test i kept testing every 10 mins for about an hour till i logged out it was still between 30 and 40mb my son went on my pc at 10:30 went up to 65mb
OCE_Chris
Posts: 31,361
Topics: 1
Kudos: 636
Solutions: 272
Registered: ‎01-09-2009

Re: talk talk speed checker

Hi clat,

Thanks for the update

Your connection stats still look fine, sync speed is still 70Mbps, the error count is low and connection appears to be stable

Chris

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Contributor
clat
Posts: 39
Registered: ‎18-02-2013

Re: talk talk speed checker

[ Edited ]

Got this on my account and I'm on fibre large unlimited

You are approaching your usage limit. If you exceed this limit, then your services will be restricted.
Your usage charges will be included in your next bill.
To avoid exceeding your usage limit, you can either make a secure online card payment, or call our automated payment service on and speed has dropped again 

 not liking this new forum link not working http://www.speedtest.net/my-result/2893202144

Contributor
clat
Posts: 39
Registered: ‎18-02-2013

Re: talk talk speed checker

CANT REPLY TO LAST POST  AND THAT ONE HAS BEEN WAITING FOR A REPLY SINCE 4/5 DAYS AGO SO PLEASE READ BOTH 

 

WHY HAVE I BEEN CHARGED Engineer Charge £50

 

 

Total advance month charges £48.45

One-off charges   
Engineer Charge06 Aug 13 - 06 Aug 13£50.00
Total one-off charges £50.00

Usage charges   
Phone Usage     View itemised calls11 Jul 13 - 10 Aug 13£4.64
TV Usage     View itemised TV usage11 Jul 13 - 10 Aug 13£0.00
Total usage charges £4.64

 
Total new charges£113.09