topic Re: Router losing connection, DNS errors in Broadband

Router losing connection, DNS errors

stebbit — Mon, 08 Nov 2021 14:01:52 GMT

I have problems which might be related:
1. The router loses its internet connection several times every day, the red light flashes and it reconnects after a couple of minutes.
2. The router log has over 600 pages of "DNS name resolution failure" errors.
3. My download speed (Fibre 65) is usually about 55 Mbps which is less than guaranteed.

My router is a Wi-fi Hub (Sagemcom Fast 5364-3), the firmware version is SG4K10002816t.

It is possible that new firmware version SG4K100130 may fix the problems. How do I arrange the firmware update?

Thanks, Tony

Re: Router losing connection, DNS errors

Karl-TalkTalk — Mon, 08 Nov 2021 15:16:26 GMT

i'll swap out the router for the other model hub and see if this helps.

Thanks

Karl.

Re: Router losing connection, DNS errors

stebbit — Mon, 08 Nov 2021 15:50:10 GMT

Thanks for your reply, I'll await the other hub.

Sorry about the duplicate posts.

Re: Router losing connection, DNS errors

Karl-TalkTalk — Mon, 08 Nov 2021 15:50:57 GMT

No Problem 🙂

Karl