topic Re: System reset due to kernel panic in Broadband

System reset due to kernel panic

martynwjones — Mon, 08 Nov 2021 20:36:37 GMT

Hello,

Wifi is dropping out once per day. Off for about 2 minutes then auto resets. New instalation last month. Was with EE before and no issues. I reviewed the User log and see this:

1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER
2021-11-08 20:26:41 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2021-11-08 20:26:41+00:00], uptime is [71s].
2021-11-08 20:26:41 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2021-11-08 20:27:02 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2021-11-08T20:27:02.101Z
2021-11-08 20:27:54 [Critical][Config-Log] Terminal:WEB(192.168.1.14),Result:Success,Type:Login,Username:admin

Is this a know error please?

Thanks everyone

Re: System reset due to kernel panic

ferguson — Mon, 08 Nov 2021 20:48:54 GMT

Hi @martynwjones it is a known error in certain cases with the Huawei DG8041W Hub. The support team here can arrange a fix, please make sure that your personal details including TalkTalk landline number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: System reset due to kernel panic

martynwjones — Mon, 08 Nov 2021 20:57:51 GMT

Thanks - I have just done that

Re: System reset due to kernel panic

ferguson — Mon, 08 Nov 2021 21:04:43 GMT

Cool, they will pick this up as soon as they can, hopefully tomorrow. 🙂

Re: System reset due to kernel panic

Debbie-TalkTalk — Tue, 09 Nov 2021 06:59:31 GMT

Hi martynwjones

Apologies for this.

I've made a change to the firmware, please can you retest and let us know how the connection compares.

Thanks

Debbie

Re: System reset due to kernel panic

martynwjones — Tue, 09 Nov 2021 08:49:11 GMT

Many thanks for the rapid response ! I will monitor and let you know if I have any further issues. Cheers 🙂

Re: System reset due to kernel panic

Debbie-TalkTalk — Tue, 09 Nov 2021 08:50:52 GMT

Hi martynwjones

You're welcome 🙂

Please let us know how you get on.

Thanks

Debbie