topic Re: Sagem fast 5364 shows white light but no internet on more than 6 times a day. in Broadband

Sagem fast 5364 shows white light but no internet on more than 6 times a day.

craigmackinlay818 — Tue, 09 Nov 2021 20:05:29 GMT

Hi all, at my wits end, this fault has been reported 3 times to service team, but no fix . I hope someone can help. story so far,

I have done all the fault diagnosis that Talk Talk have asked but fault was fixed for a short while and then it comes back. I have done all of this 3 times . I asked in fact pleaded for a new router and this worked for a while but has failed also , its the same model as the original. doing exactly the same thing as before. I have switched off router for the 30 mins and then it works when switched on again, but soon fails, with no broadband. i have changed the microfilters. When it works it is good. I have read that this is a recurring fault in the community, When the broadband fails the white light is on, no wifi , no Lan activity. Is there anything more i can do before i leave talk talk. i have fibre65. Thank you for your help.

Re: Sagem fast 5364 shows white light but no internet on more than 6 times a day.

Debbie-TalkTalk — Wed, 10 Nov 2021 06:57:35 GMT

Hi craigmackinlay818

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then look into this further.

Thanks

Debbie

Re: Sagem fast 5364 shows white light but no internet on more than 6 times a day.

craigmackinlay818 — Wed, 10 Nov 2021 10:44:43 GMT

Added my phone number to profile

thank you

Re: Sagem fast 5364 shows white light but no internet on more than 6 times a day.

Debbie-TalkTalk — Wed, 10 Nov 2021 10:48:48 GMT

Hi craigmackinlay818

Thanks for updating your Community Profile.

I've completed a line test which hasn't detected any faults.

Have you ever tested with a Huawei WIFI hub?

Thanks

Re: Sagem fast 5364 shows white light but no internet on more than 6 times a day.

craigmackinlay818 — Wed, 10 Nov 2021 11:09:40 GMT

No I have not tested any other hub type.

Re: Sagem fast 5364 shows white light but no internet on more than 6 times a day.

Karl-TalkTalk — Wed, 10 Nov 2021 11:15:34 GMT

I'll get the other model Hub out to you and see if this performs better.

Thanks

Karl.

Re: Sagem fast 5364 shows white light but no internet on more than 6 times a day.

craigmackinlay818 — Wed, 10 Nov 2021 11:17:52 GMT

Thank you , for helping

Re: Sagem fast 5364 shows white light but no internet on more than 6 times a day.

craigmackinlay818 — Wed, 10 Nov 2021 11:28:29 GMT

is the router you are sending me Huawei DG8041W. Thank you

Re: Sagem fast 5364 shows white light but no internet on more than 6 times a day.

Karl-TalkTalk — Wed, 10 Nov 2021 11:50:20 GMT

This is the other model hub we supply 🙂

Thanks

Karl.