topic Re: Line activation in Broadband

Line activation

Redonak — Tue, 09 Nov 2021 09:29:50 GMT

My line activation was yesterday but I waited until today and yet the router is still flashing a blinking amber colour and there is still no connection. Can anyone help me with this? Thank you.

Re: Line activation

Anonymous — Tue, 09 Nov 2021 09:49:15 GMT

Hello,

I'm sorry to hear this. Do you have a dial tone? Please can you also add your TalkTalk Telephone number to your Community Profile. Please do not post any personal information on the Community.

Thanks

Re: Line activation

Redonak — Tue, 09 Nov 2021 09:55:23 GMT

I don’t have a telephone here I’m afraid. I’m planning to use the broadband only.

Re: Line activation

Anonymous — Tue, 09 Nov 2021 10:11:10 GMT

Morning,

Are you able to log into your My Account as the telephone number will show in there? Is this a Future Fibre (FTTP) connection or FTTC?

Thanks

Re: Line activation

Redonak — Tue, 09 Nov 2021 10:12:19 GMT

I don’t have a physical landline phone set here but I have received an email with the Talk talk phone number. I have added it to my profile.

Re: Line activation

Anonymous — Tue, 09 Nov 2021 10:17:45 GMT

Hello,

Thank you. I've run a test on the line now which is clear and the connection stats also look ok. Could you try factory resetting the router and then re-setting it up again please. If it still won't connect following this then can you also try powering down the router for a full 30 minutes.

Thanks

Re: Line activation

Redonak — Tue, 09 Nov 2021 10:23:01 GMT

I have already added the telephone number on my profile. I’m not sure about that, but I have connected it to a Openreach socket.

Re: Line activation

Redonak — Tue, 09 Nov 2021 11:21:05 GMT

I have tried doing both of it but it is still showing a flashing amber light. Still the same, no internet connection when I tried to connect my devices.

Re: Line activation

Redonak — Tue, 09 Nov 2021 11:40:04 GMT

I have also tried to plug and unplug it from the main open reach socket but it is still the same.

Re: Line activation

Anonymous — Tue, 09 Nov 2021 12:26:45 GMT

Hello,

Sorry for the delay. Can I just confirm, that's also after factory resetting the router? Does the main socket have a test socket?

Your guide to main phone sockets

Thanks

Re: Line activation

Redonak — Tue, 09 Nov 2021 12:32:19 GMT

Yes I have also done the factory reset, I hold it in for 30 seconds. I have also tried to turn off the router for full 30 minutes after that. The main socket has a test socket yes. I initially didn’t use the filter because the phone and broadband is already separate. But I found out that it was not working so I removed the socket cover and directly plug it in the socket with the filter on.

Re: Line activation

Redonak — Tue, 09 Nov 2021 12:36:34 GMT

I did found out about that link and I did exactly what was in there yesterday. But it is still not working unfortunately, still the same.

Re: Line activation

Anonymous — Tue, 09 Nov 2021 13:01:31 GMT

Hi,

Would it be possible to borrow a phone for testing purposes so we can check to see if you have a crossed line please?

Thanks

Re: Line activation

Redonak — Tue, 09 Nov 2021 13:05:03 GMT

I’m afraid no, I’m quite new to this flat so I don’t know anyone who I can borrow a phone to. Is there any other option to check it?

Re: Line activation

Debbie-TalkTalk — Tue, 09 Nov 2021 13:12:18 GMT

Hi Redonak

Thanks for your reply.

Ok, the 2 options we have are to send another router for testing to rule out any equipment faults or arrange an Openreach engineer visit.

How would you like to proceed?

Thanks

Debbie

Re: Line activation

Redonak — Tue, 09 Nov 2021 13:15:47 GMT

I think it is much better for me to arrange an engineer visit please.

Re: Line activation

Debbie-TalkTalk — Tue, 09 Nov 2021 13:19:09 GMT

Hi Redonak

No problem. I'm just sending you a Private Message to confirm some details so we can arrange this visit.

Thanks

Debbie

Re: Line activation

Redonak — Tue, 09 Nov 2021 13:20:42 GMT

Thank you so much, will wait for your message then.

Re: Line activation

Debbie-TalkTalk — Tue, 09 Nov 2021 13:33:49 GMT

Hi Redonak

Thank you. I wont be long, I just need to get your Private Messages enabled so I can send the message.

Debbie

Re: Line activation

Redonak — Tue, 09 Nov 2021 13:41:28 GMT

It is enabled now, thank you.