topic Re: new overhead cable in Broadband

new overhead cable

sallyrobinson1982 — Wed, 10 Nov 2021 14:18:12 GMT

I was supposed to be having a line installed today. I already have a line supplied by BT, which I am keeping. This was an additional line. However, when the engineer arrived he realised there was nowhere he could take supply from on the street. The pole nearest my home is full and my existing supply line is connected by cable to a pole much further up the street. I was advised Openreach would have to come out to fit more cable for another line. If anyone knows anything about this please advise what normally happens and how quickly. I do need this line urgently. thanks in advance

13:54

Re: new overhead cable

Debbie-TalkTalk — Wed, 10 Nov 2021 14:25:34 GMT

Hi sallyrobinson1982

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then look into this further.

Thanks

Debbie

Re: new overhead cable

sallyrobinson1982 — Wed, 10 Nov 2021 14:56:12 GMT

i have added the info, thanks for looking into this

Re: new overhead cable

Debbie-TalkTalk — Thu, 11 Nov 2021 07:04:18 GMT

Hi sallyrobinson1982

Thank you.

I'm just sending you a Private Message to confirm some details so we can look into this further.

Debbie

Re: new overhead cable

Debbie-TalkTalk — Thu, 11 Nov 2021 12:29:23 GMT

Hi sallyrobinson1982

Thanks for confirming your details.

I have escalated this over to our Order Management Team and I have asked for them to contact you to provide an update on when the Openreach engineer can complete the work for the installation.

Thanks

Debbie