topic Re: Connection randomly drops and reduced speed in Broadband

Connection randomly drops and reduced speed

Jon1234 — Tue, 09 Nov 2021 21:00:07 GMT

Back in March this year my tariff switched to Fibre 65 with a guaranteed download speed is 46 Mb/s. All has been great until the last couple of weeks. The connection has been randomly dropping daily and I have just checked the router dashboard which showing a current Download speed of 32.4 Mbps and an Upload speed 12 Mbps. Would someone be able to look into this for me?

Regards,

Jon1234

Re: Connection randomly drops and reduced speed

Debbie-TalkTalk — Wed, 10 Nov 2021 06:17:23 GMT

Hi Jon

I'm sorry to hear this.

I've completed a line test which has detected a potential fault towards the property and Openreach are requesting that we arrange an engineer visit.

Is the router currently connected at the test socket?

Thanks

Debbie

Re: Connection randomly drops and reduced speed

Jon1234 — Wed, 10 Nov 2021 17:24:11 GMT

Hello Debbie,

Thank you for getting back to me.
Yes the router is connected at the test socket.

Regards,
Jon.

Re: Connection randomly drops and reduced speed

Debbie-TalkTalk — Thu, 11 Nov 2021 06:11:45 GMT

Hi Jon

Thanks for confirming this.

I'm just sending you a Private Message to confirm some details so we can arrange an engineer visit.

Thanks

Debbie