topic Re: Wifi dropout in Broadband

Wifi dropout

gentry — Wed, 10 Nov 2021 22:55:11 GMT

Last few days the wifi has just dropped out every 6 hrs approx on our 3 devices.

I don`t have any wired devices just the wifi.

The white light on the router is always on and when I reset the router everything is ok and working.

I have spoken on chat and the line is ok and the agent says the Router is ok.

The agent just took me through a ticklist and I ended up with a link on how to use wifi.

Nothing has changed wiring wise or router wise for years and like I say turning the router off and on works, for a few hours.

Any thoughts? thanks

Debbie-TalkTalk — Thu, 11 Nov 2021 06:48:25 GMT

Hi gentry

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then look into this further.

Thanks

Debbie

gentry — Thu, 11 Nov 2021 11:05:07 GMT

Details added as requested, thanks Debbie.

Debbie-TalkTalk — Thu, 11 Nov 2021 11:58:17 GMT

Hi gentry

Thanks for updating your Community Profile.

I've completed a line test which hasn't detected any faults. Would you like me to send a different router for testing?

Thanks

Debbie

gentry — Thu, 11 Nov 2021 12:09:09 GMT

Yes please Debbie, and thanks for the quick replies.

Debbie-TalkTalk — Thu, 11 Nov 2021 12:19:49 GMT

Hi gentry

No problem 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie