topic Re: DG8041W resetting due to kernel panic in Broadband

DG8041W resetting due to kernel panic

07vegan — Wed, 10 Nov 2021 12:44:46 GMT

I keep losing connection at various points in the day. The debug logs show that a kernel panic is causing the system to restart.

DG8041W v1.05

Re: DG8041W resetting due to kernel panic

ferguson — Wed, 10 Nov 2021 12:46:23 GMT

The support team here can fix this for you. Please make sure that your personal details including TalkTalk landline number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: DG8041W resetting due to kernel panic

Debbie-TalkTalk — Wed, 10 Nov 2021 12:47:45 GMT

Hi 07vegan

Please can you update your Community Profile to include your name and TalkTalk landline number, we can then look into this further.

Thanks

Debbie

Re: DG8041W resetting due to kernel panic

07vegan — Thu, 11 Nov 2021 10:48:34 GMT

Thanks Debbie, this has been done now.

Re: DG8041W resetting due to kernel panic

Debbie-TalkTalk — Thu, 11 Nov 2021 11:53:05 GMT

Hi 07vegan

Thank you for updating your Community Profile.

I've made a change to the router firmware, please can you retest and let us know how the connection compares.

Thanks

Debbie

Re: DG8041W resetting due to kernel panic

07vegan — Thu, 11 Nov 2021 11:56:35 GMT

Thanks - confirmed I now have v1.06. I will mark as resolved in 24 hours if no further system shutdowns!

Re: DG8041W resetting due to kernel panic

Debbie-TalkTalk — Thu, 11 Nov 2021 11:59:37 GMT

Hi 07vegan

Thank you, please let us know how you get on.

Debbie