topic Re: Voucher issue in Broadband

Voucher issue

ColdWerk01 — Wed, 10 Nov 2021 13:48:40 GMT

Hello, I bought the talk talk broadband service at the beginning of July which was promising a £100 voucher as an incentive after 90 days. Since I couldn’t receive anything after 90 days, I contacted GiftCloud (on Oct 18th) and I have been waiting for the voucher to be approved by Talk Talk for almost 20 days since then.

Please can you sort this for me ASAP as the incentive was a big reason why I decided to go with Talk Talk so it's disappointing that I have waited over ninety days and still not received any voucher. This should be an automated process that I shouldn’t have wasted my time to complain/create inquiries over this.
Thanks.

Re: Voucher issue

Arne-TalkTalk — Thu, 11 Nov 2021 12:40:04 GMT

Hi @ColdWerk01

Thanks for your post

I can look into this but first, can you please update your community profile to include :

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

Re: Voucher issue

ColdWerk01 — Thu, 11 Nov 2021 15:18:53 GMT

Hi, thank you for the reply. I updated my details.

Re: Voucher issue

Arne-TalkTalk — Thu, 11 Nov 2021 15:41:07 GMT

Hi @ColdWerk01

I will contact the team responsible for the vouchers.

I'll post back when they reply.

Regards

Re: Voucher issue

Arne-TalkTalk — Mon, 22 Nov 2021 11:12:16 GMT

Hi ColdWerk01

The voucher will be issued in the next few days.

Please keep an eye on your spam/junkmail folders for an email from giftcloud.

Regard