topic Re: Moving house in Broadband

Moving house

Claire06 — Sat, 13 Nov 2021 22:23:05 GMT

We are hoping to move house soon- next Friday to be exact. But it is not guaranteed yet.

I have stupidly come on the talktalk site and put in our house move date to change the address on my account. I confirmed it all- not realising I wouldn't be able to adjust the dates if it doesnt go ahead.

Can someone help?

Re: Moving house

Gliwmaeden2 — Sat, 13 Nov 2021 23:06:35 GMT

There are no staff on here before Monday, @Claire06, and phone help doesn't resume before Monday 9am.

Try Chat for support on Sunday - it'll be live from 9am:

https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529

Re: Moving house

martswain — Sun, 14 Nov 2021 07:43:05 GMT

@Claire06 Home Moves normally require at least two weeks notice.

If the new address already has an internet service and you have not informed the current occupier that you have ordered a service there, they will get a "sorry to hear you are leaving" message from their ISP out of the blue and that can cause much confusion.

If the property is empty with no service and you want broadband over the phone line, have you checked with the seller/agent that there is a line in place ?