topic Re: open reach in Broadband

open reach

jshipman4 — Sat, 13 Nov 2021 11:35:24 GMT

you keep sending me text and email saying i need visit from open reach but my connection is good[ i did have a drop in speed 3 weeks ago but only lasted a week ] i dont want to get charged for this for a visit ,,do i still need a visit as you keep saying i do

Re: open reach

Skynet_TX — Sat, 13 Nov 2021 16:48:37 GMT

Hi @jshipman4,

The staff here won't be around now until Monday, but they should be able to respond to this post early next week to advise.

Re: open reach

Anonymous — Mon, 15 Nov 2021 08:07:04 GMT

Hello,

I've run a test on the line now which has detected a potential fault. The sync speed looks consistent at the moment and the connection looks stable. Can I just confirm, does your main socket have a test socket? Is there any noise on the voice service?

Thanks

Re: open reach

jshipman4 — Mon, 15 Nov 2021 14:19:07 GMT

yes there is a test socket and my phone seems fine ,can not see point in trying test socket when all seems fine at the moment [ the thing is to have open reach come round i have to report a fault and when he comes i would have to say i dont know what the fault is and i see if no fault found i will be charged for it ty john

Re: open reach

Chris-TalkTalk — Mon, 15 Nov 2021 15:36:11 GMT

Hi jshipman4,

If everything seems to be currently fine then I'd just monitor for a few days and see how it goes. As you say there's not much point sending an engineer if your service is working fine

Chris