topic Re: Swapping out a router in Broadband

Swapping out a router

John Talk — Mon, 15 Nov 2021 09:12:15 GMT

TalkTalk are in the process of sending me a replacement router to try to fix poor performance and BB dropouts. I have multiple Alexa devices and lights connected via the Wi-Fi and a Hive hub for my heating connected via Ethernet into the TT hub. Can anyone tell me if when I get the new router, I can simply browse into the router, change the the Wi-Fi name and the password to the old settings and it will work so I don’t have to set all the devices up again? I hope so!

john

Re: Swapping out a router

Karl-TalkTalk — Mon, 15 Nov 2021 09:22:22 GMT

You can log into the new router and change the wifi name / password to match your previous wifi details. You may need to reboot the devices themselves to reconnect.

Thanks

Karl.

Re: Swapping out a router

John Talk — Mon, 15 Nov 2021 09:26:39 GMT

Thanks for your help Karl - I’ll give it a go

john

Re: Swapping out a router

Karl-TalkTalk — Mon, 15 Nov 2021 09:41:17 GMT

No Problem 🙂

Karl

Re: Swapping out a router

John Talk — Mon, 15 Nov 2021 21:59:37 GMT

Hi Karl

ive got the replacement hub today and I’m trying to set it up by changing the Wi-Fi name and password to those of my old router. It seems like there is some kind of lock out because I tried logging in using admin and using the admin p/W on the back of the router and I got it wrong a couple of times. Now when I try to log in I get this message - “Notice: login failed because the number of login users exceeds the upper threshold or the user has already logged in”

Any ideas why this is happening please?

john

Re: Swapping out a router

Skynet_TX — Mon, 15 Nov 2021 22:25:04 GMT

You could always try a factory reset by holding in the reset switch on the back for over 10 seconds, I would think that would reset the password attempt counter.

Re: Swapping out a router

Debbie-TalkTalk — Tue, 16 Nov 2021 06:47:43 GMT

Hi John

Apologies for this.

Please can you try factory resetting the router using the pin hole reset for ten seconds?