topic Re: No internet connection in Broadband

No internet connection

T3 Rob — Tue, 16 Nov 2021 22:00:04 GMT

My internet connection connection keeps dropping- the light on the router stays green, but it’s not connected. All my devices are working fine, they can find my neighbours Wi-Fi but not mine! I’ve had an online chat where the tech talked me through the tests to carry out, everything was fine. The thing is, when it’s connected it’s fine, but it randomly drops out. I have to keep restarting the router all the time. Tonight, between 5:30pm and 9pm I’ve restarted it twice, and that’s been normal for the last 2 months. Help please!

Re: No internet connection

Skynet_TX — Tue, 16 Nov 2021 22:02:24 GMT

Hi @T3 Rob,

Do you have any devices connected to the router 'wired', if so do they also show the same problem ?

Do all of your devices lose connection at the same time, or just some random devices ?

The TalkTalk staff on this community will be able to help, they will hopefully be able to respond to this post tomorrow.

Re: No internet connection

T3 Rob — Tue, 16 Nov 2021 22:28:17 GMT

Hi, thanks for replying.No I don’t have any ‘wired’ devices. They all lose connection, Sometimes it will be only 2 phones that are using the Wi-Fi so it’s not overstretched. It’s driving us mad now!

Re: No internet connection

Skynet_TX — Tue, 16 Nov 2021 22:33:20 GMT

Ok, as you have no wired devices it is not easy to prove if this is just a Wi-Fi interference issue, or if there really is a problem with your router. But the staff here will be able to run some tests tomorrow, and they may just suggest that they send you a new router to try with anyway.

Re: No internet connection

T3 Rob — Tue, 16 Nov 2021 22:36:09 GMT

When I had the online chat, we disconnected everything, then reconnected step by step, checking the micro-filter and the BT socket. The problem is, when it’s working it works fine, it’s nice and fast, passes the connection tests, no problem. Until it goes off! Hopefully staff tomorrow can suggest something, maybe a new router is the answer.

Re: No internet connection

Debbie-TalkTalk — Wed, 17 Nov 2021 06:59:11 GMT

Hi T3 Rob

I'm sorry to hear this.

The line test is detecting a potential issue, is the router connected at the test socket at the moment?

Thanks

Debbie

Re: No internet connection

T3 Rob — Wed, 17 Nov 2021 07:14:26 GMT

Hi Debbie, yes it is

Re: No internet connection

Debbie-TalkTalk — Wed, 17 Nov 2021 08:17:41 GMT

Hi T3 Rob

Thanks for confirming this.

I have escalated this fault over to Openreach to be investigated by a line engineer and we should receive further updates within the next 48-72hrs.

Thanks

Debbie

Re: No internet connection

T3 Rob — Wed, 17 Nov 2021 11:50:57 GMT

Thanks very much Debbie

Re: No internet connection

Karl-TalkTalk — Wed, 17 Nov 2021 11:53:04 GMT

Give our team a nudge tomorrow and we can check if there are any updates for you.

Thanks

Karl.

Re: No internet connection

T3 Rob — Wed, 17 Nov 2021 16:31:54 GMT

Will do, thanks Karl

Re: No internet connection

Debbie-TalkTalk — Thu, 18 Nov 2021 06:43:09 GMT

Hi T3 Rob

Openreach have now closed this fault as resolved.

Please can you confirm if this fault has been fully resolved?

Thanks

Debbie

Re: No internet connection

T3 Rob — Thu, 18 Nov 2021 22:32:35 GMT

Hi Debbie, sorry I’ve been working so couldn’t reply, I will keep an eye on it over the next few days, fingers crossed it’s sorted. Thank you for your help with this.

Re: No internet connection

Debbie-TalkTalk — Fri, 19 Nov 2021 06:12:44 GMT

Hi T3 Rob

Ahh no problem 🙂

Please let us know if you do experience any further issues.

Thanks

Debbie

Re: No internet connection

Subtext500 — Tue, 09 Jan 2024 18:51:27 GMT

ive had no internet since last year i have tried everything without suscess

Re: No internet connection

Anonymous — Wed, 10 Jan 2024 07:14:52 GMT

Hi Subtext500,

I'm sorry to hear this. Please can you create your own topic and we'd be happy to look into this for you.

Thanks

Michelle