topic Re: my inernet buffering in Broadband

my inernet buffering

peter 123 — Sun, 14 Nov 2021 11:22:45 GMT

my internet signal shows medium signal strength and somtimes strong i keep getting buffering i have 35 fibre also can not get in to talktalk router settings wonder if you could check my router thanks peter 123

Re: my inernet buffering

Debbie-TalkTalk — Mon, 15 Nov 2021 07:01:06 GMT

Hi Peter

Your router has the latest firmware version, would you like me to send a different router for testing?

Thanks

Debbie

Re: my inernet buffering

peter 123 — Mon, 15 Nov 2021 09:21:32 GMT

hi debbie thanks for responding to me yes i would like a router for testing would i have to pay for it many thanks peter 123

Re: my inernet buffering

Debbie-TalkTalk — Mon, 15 Nov 2021 09:39:19 GMT

Hi Peter

The router is on its way, there will be no charge for this.

Please allow 24-48hrs for this to arrive. Let us know how the connection compares with this router.

Thanks

Debbie

Re: my inernet buffering

peter 123 — Mon, 15 Nov 2021 13:18:15 GMT

thank you debbie will let you know if it sorts things out peter 123

Re: my inernet buffering

Debbie-TalkTalk — Mon, 15 Nov 2021 13:20:29 GMT

Hi Peter

Thank you 🙂

Debbie

Re: my inernet buffering

peter 123 — Wed, 17 Nov 2021 14:32:56 GMT

hi debbie recieved the router its working loads better than the old one no buffering with it if i keep the router you you sent me will i have to pay for it or send my old router back to talktalk many thanks for your quick responce and your help Debbie i thank you so mutch best wishes peter 123

Re: my inernet buffering

Debbie-TalkTalk — Wed, 17 Nov 2021 14:43:54 GMT

Hi Peter

I'm so glad to hear this.

Please keep the new router and return the old router using the pre paid returns bag.

There will be no charge for the router.

Thanks

Debbie 🙂

Re: my inernet buffering

peter 123 — Wed, 17 Nov 2021 18:31:30 GMT

thank you Debbie i will send the old router back i kow its early but i will wish you and yout family a very happy christmas and new year once again debbie many thanks for your help peter 123

Re: my inernet buffering

Debbie-TalkTalk — Thu, 18 Nov 2021 06:24:46 GMT

Hi Peter

Ahh thank you for your kind comments 🙂

Happy Christmas to you and yours x

Debbie