topic Router return! in Broadband

Router return!

jace777 — Thu, 18 Nov 2021 21:26:09 GMT

I returned my hub several weeks ago,ive been getting many emails saying its not back etc and charges may follow.Ive tried live chats,and Emails but sadly to no avail.Please help urgent thankyou Jace!

Re: Router return!

Gliwmaeden2 — Thu, 18 Nov 2021 21:49:58 GMT

Did you keep a certificate of posting / tracking number etc, @jace777?

Re: Router return!

jace777 — Fri, 19 Nov 2021 21:57:53 GMT

I did thank you but cant find it still,but typically found one from August thankyou! Surely theyve got it these are just automatic emails i hope anyone else had this before Jace!

Re: Router return!

I8this — Fri, 19 Nov 2021 22:29:16 GMT

@jace777 the recording of the returned routers etc is in a completely shambolic state and has been so for several months. The same emails have been reported by many members on here and still incompetent TT do nothing about rectifying the way the return centre improve the recording of them.

Re: Router return!

Arne-TalkTalk — Wed, 24 Nov 2021 09:46:59 GMT

Hi jace777

I have checked the account and cannot see any pending charges.

I have made a note on your account to advise the equipment has been returned

Sorry for any confusion.

Re: Router return!

jace777 — Wed, 24 Nov 2021 20:06:53 GMT

Great Arne thankyou is there no record of arrival yet!

Re: Router return!

SocialTeamJo — Thu, 25 Nov 2021 14:52:22 GMT

Hi jace777,

We'll credit back the equipment charge if you're billed, we just ask that you contact us if you do.

Thanks,