topic Re: Router Changing the WIFI Channels in Broadband

Router Changing the WIFI Channels

Gabriel6 — Sun, 21 Nov 2021 14:19:40 GMT

Hi,

I'm trying to stop the router from automatically changing the channels and enabling the 2.4Ghz band as I've set the network to run only on 5Ghz and on channels below 48 in order to optimise it for my streaming device, but it keeps going back to its old settings every day.

I've read WIFI Optimisation is the main cause of this, so can it be switched off, please?

Re: Router Changing the WIFI Channels

ferguson — Sun, 21 Nov 2021 14:43:18 GMT

Assuming you have the Sagemcom Hub the support team here can fix this for you. Make sure that your personal details including TalkTalk landline number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Router Changing the WIFI Channels

Gabriel6 — Sun, 21 Nov 2021 21:49:41 GMT

Yes, it's a Sagemcom.

Done - thank you for the indications. Hoping for a resolution soon.

Re: Router Changing the WIFI Channels

Karl-TalkTalk — Mon, 22 Nov 2021 09:49:07 GMT

optimisation is now turned off, see if this helps.

Thanks

Karl.

Re: Router Changing the WIFI Channels

Anonymous — Thu, 25 Nov 2021 09:11:27 GMT

Morning,

Just checking in to see if everything is now ok since your last post?

Thanks 🙂

Re: Router Changing the WIFI Channels

Gabriel6 — Fri, 26 Nov 2021 19:35:21 GMT

Hi. Yes everything seems to be sorted out.

Thank you!

Re: Router Changing the WIFI Channels

Anonymous — Mon, 29 Nov 2021 06:37:45 GMT

Hello,

I'm glad to hear this and thanks for the update 🙂

Thanks