topic Re: Line profile in Broadband

Line profile

Marysjeffries — Sun, 21 Nov 2021 12:26:27 GMT

Hi, recently had an engineer come out to resolve an issue however my broadband speeds are now very low compared to before

My stats are below

Internet Connection

DSL synchronization status: Up

Connection status: Showtime

Primary DNS Server: 79.79.79.79

Secondary DNS Server: 79.79.79.80

Line Quality

Upstream line rate (kbit/s): 2296

Downstream line rate (kbit/s): 5797

Upstream noise safety coefficient (dB): 19

Downstream noise safety coefficient (dB): 26

Upstream interleave depth: 1

Downstream interleave depth: 13

Line standard: VDSL2

Upstream line attenuation (dB): 8.5

Downstream line attenuation (dB): 20.5

Upstream output power (dBm): 1.8

Downstream output power (dBm): 12.4

Channel type: Interleaved

Can I request a line profile change please to see if this improves my speed?

Re: Line profile

martswain — Sun, 21 Nov 2021 12:42:16 GMT

@Marysjeffries as you are on a FTTC service, TT cannot select line profiles or reset the Dynamic Line Management system.

Your Noise Safety Coefficients, both up and down are way above the normal 6 dB which would indicate a line or cabinet fault.

As a bad phone line can adversely affect your broadband, please check that the phone service is working normally without any extraneous noises.

Suggest you go to SERVICE CENTRE and run a test from there too to see if a fault is identified.

Please complete your community profile with your name and landline number so staff can identify your account, do not post any information here in public.

Re: Line profile

Anonymous — Mon, 22 Nov 2021 09:35:35 GMT

Hello,

I'm sorry to hear this. I've run a test on the line which has detected a potential fault. Are you experiencing any issues with the voice service such as noise on the line?

Thanks