topic Re: Frequent internet loss in Broadband

Frequent internet loss

miagre1 — Mon, 15 Nov 2021 11:49:45 GMT

Hello,

I have the HG633 router, which reviews say is a poor one.

Can I have the new 5364 please?

Regards George

Re: Frequent internet loss

Karl-TalkTalk — Mon, 15 Nov 2021 12:06:01 GMT

The HG633 is a decent router, had one for years. What issues are you experiencing with your connection ?

Thanks

Karl.

Re: Frequent internet loss

miagre1 — Mon, 15 Nov 2021 12:19:01 GMT

Hi Karl,

The connection drops out at any time over wifi and lan.

Comes back after a while.

The wireless signal is low.

When its up the download speed over my lan cable is around 60

Re: Frequent internet loss

Karl-TalkTalk — Mon, 15 Nov 2021 13:27:32 GMT

the connection itself looks ok, no line errors and sync at 73mb.

There are however a lot of errors on the wifi side, so i'll get a router out to you and see if that helps.

Thanks

Karl.

Re: Frequent internet loss

miagre1 — Mon, 15 Nov 2021 13:39:02 GMT

Thank you Karl

Re: Frequent internet loss

Karl-TalkTalk — Mon, 15 Nov 2021 13:41:22 GMT

You're Welcome 🙂

Regards

Karl

Re: Frequent internet loss

miagre1 — Fri, 19 Nov 2021 17:03:58 GMT

Hi Karl,

New router Worked out of the box - Seems to be OK.

WiFi definitely much better.

No internet drop outs at the moment.

What shall I do with the 633? - destroy it?

Thanks again Karl.

George

Re: Frequent internet loss

Anonymous — Mon, 22 Nov 2021 06:53:49 GMT

Morning,

Thanks for the update. Did you receive a router returns bag as the HG633 router would need to be returned to us?

Thanks

Re: Frequent internet loss

miagre1 — Mon, 22 Nov 2021 10:59:03 GMT

Hi Michelle,

No, I do not have a returns bag.

Re: Frequent internet loss

Karl-TalkTalk — Mon, 22 Nov 2021 11:22:18 GMT

I'll get a returns bag out to you.

Thanks

Karl.