topic Re: VPN Access in Broadband

VPN Access

James03 — Mon, 22 Nov 2021 20:17:10 GMT

I’m looking for some advice on the ongoing problem I’m having accessing my work vpn from home, however I can access from other premises. We haven’t changed our router or settings since I’ve been working at home since March 2020. I’ve tried online chat support but without success.
Thank you

Re: VPN Access

Skynet_TX — Mon, 22 Nov 2021 21:04:56 GMT

Hi @James03,

What make of router do you have ?

What VPN software are you using ?

Have you checked the tips here, especially the Homesafe settings.

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile.

Then they will hopefully be able to respond to this post tomorrow.

Re: VPN Access

James03 — Mon, 22 Nov 2021 22:44:47 GMT

Thank you for the tip and have now updated the profile.
our router is a Sagemcom C5 50001 and the vpn used is the standard windows version.

Re: VPN Access

Debbie-TalkTalk — Tue, 23 Nov 2021 07:26:01 GMT

Hi James03

I'm sorry to hear this.

Would you like me to send a Huawei WIFI hub for testing?

Thanks

Debbie

Re: VPN Access

James03 — Tue, 23 Nov 2021 10:45:22 GMT

Thanks Debbie that would be great.

Re: VPN Access

Debbie-TalkTalk — Tue, 23 Nov 2021 12:09:15 GMT

Hi James03

The Huawei WIFI hub is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: VPN Access

James03 — Tue, 23 Nov 2021 18:37:32 GMT

Will do Debbie thank you

Re: VPN Access

Debbie-TalkTalk — Wed, 24 Nov 2021 06:08:38 GMT

Hi James03

Thank you 🙂

Debbie

Re: VPN Access

James03 — Sun, 28 Nov 2021 20:49:09 GMT

Thanks Debbie - new router working well with my new router.

Re: VPN Access

Debbie-TalkTalk — Mon, 29 Nov 2021 08:07:48 GMT

Hi James03

That's great, thanks for letting us know 🙂

Debbie