topic Re: FAST5364 keeps dropping line - is upgrade required? h/w or f/w in Broadband

FAST5364 keeps dropping line - is upgrade required? h/w or f/w

andy_doddington — Tue, 23 Nov 2021 12:38:19 GMT

I have a TalkTalk router, FAST5364, S/n N7181504N002434, H/w version FAST5364 3.00, s/w version SG4K10002816t, GUI version 3.7.8.

For some time now, I have been losing my internet every few weeks, which i have been resolving by restarting the gateway. Is it possible that this is down to a hardware issue, or might I need a firmware update?

Re: FAST5364 keeps dropping line - is upgrade required? h/w or f/w

Debbie-TalkTalk — Tue, 23 Nov 2021 12:40:31 GMT

Hi andy_doddington

Please can you add your name and TalkTalk landline number to your Community Profile, we can then look into this further.

Thanks

Debbie

Re: FAST5364 keeps dropping line - is upgrade required? h/w or f/w

andy_doddington — Tue, 23 Nov 2021 12:54:51 GMT

Done - please reply.

Re: FAST5364 keeps dropping line - is upgrade required? h/w or f/w

Debbie-TalkTalk — Tue, 23 Nov 2021 12:57:47 GMT

Hi andy_doddington

We do have new firmware for this router but the roll out has been paused at the moment.

Would you like me to send a Huawei WIFI hub for testing to see how the connection compares?

Thanks

Debbie

Re: FAST5364 keeps dropping line - is upgrade required? h/w or f/w

andy_doddington — Tue, 23 Nov 2021 13:06:32 GMT

I guess that's the best option. Given that the problem only occurs every few weeks, an absence of errors wouldn't tell us much, but it's getting pretty long in the tooth so a h/w refresh wouldn't be a bad idea. Out of interest, how far behind is my current version? Are release notes anywhere?

Re: FAST5364 keeps dropping line - is upgrade required? h/w or f/w

Debbie-TalkTalk — Tue, 23 Nov 2021 13:18:05 GMT

Hi andy_doddington

Your firmware is current, there is just a new one being rolled out soon.

Would you prefer to wait for the FW (this may be after Christmas now) or are you happy for me to still send a Huawei hub?

Re: FAST5364 keeps dropping line - is upgrade required? h/w or f/w

andy_doddington — Thu, 25 Nov 2021 11:01:08 GMT

is anyone there??

Re: FAST5364 keeps dropping line - is upgrade required? h/w or f/w

Debbie-TalkTalk — Thu, 25 Nov 2021 11:02:24 GMT

Hi andy_doddington

I replied to your last post on Tuesday

Your firmware is current, there is just a new one being rolled out soon.

Would you prefer to wait for the FW (this may be after Christmas now) or are you happy for me to still send a Huawei hub?

Re: FAST5364 keeps dropping line - is upgrade required? h/w or f/w

andy_doddington — Thu, 25 Nov 2021 11:07:17 GMT

Please send a new Huawei hub

Re: FAST5364 keeps dropping line - is upgrade required? h/w or f/w

Chris-TalkTalk — Thu, 25 Nov 2021 11:22:33 GMT

I've ordered the router, it should be with you within a couple of days but please allow up to 5 working days for delivery

Chris

Re: FAST5364 keeps dropping line - is upgrade required? h/w or f/w

Anonymous — Mon, 29 Nov 2021 10:21:54 GMT

Morning,

How are you getting on?

Thanks