topic Re: My router in Broadband

My router

kapry_11 — Fri, 26 Nov 2021 12:54:55 GMT

Hi there,

I hope you are well.

Our internet connection is very slow. We can’t use the internet in the next room. When I want to do speed test in your website, a warning pops up that your router is not identified. But our router was sent by TalkTalk. So our router is yours. I think there is a problem and this problem affects our internet connection. How can we do for solving this problem?

Thank you

Best regards

Aybuke

Re: My router

KeithFrench — Fri, 26 Nov 2021 12:57:18 GMT

Please can you elaborate on this error message, can you provide a screenshot of it?

Re: My router

kapry_11 — Fri, 26 Nov 2021 13:03:36 GMT

Thank you for your response.

Re: My router

Chris-TalkTalk — Fri, 26 Nov 2021 13:42:28 GMT

Hi kapry_11,

Can you please update your community profile to include your:

Name

Telephone number

Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris