topic Re: I received a message from CityFibre in Broadband

I received a message from CityFibre

kazordoon — Fri, 26 Nov 2021 12:41:09 GMT

I have just received a message from CityFibre, asking me to sign a document authorizing them to install some internet equipment under my garden and house. I'm a little worried because I never asked for an upgrade of my service, and TalkTalk never told me anything about it. Any ideas ?

Re: I received a message from CityFibre

KeithFrench — Fri, 26 Nov 2021 12:59:07 GMT

If they are just installing their cable network, it might be to reach other properties & nothing to do with TalkTalk. In that case, it is up to you to take this up with City Fibre.

Re: I received a message from CityFibre

Anonymous — Fri, 26 Nov 2021 12:59:26 GMT

Hello,

I'd recommend contacting our Future Fibre Team directly as they will be able to look into this for you. I've included a Help Guide below which has a link to the Live Chat Team at the bottom of the page.

Your Future Fibre Support Hub

Thanks